Within the Trenches Ep 538

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – •

Katie's 911 story • •

How a background in special education equipped her to handle intense emergency calls involving children with autism • •

Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation • •

Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations • •

Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information • •

Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential • As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.