Within the Trenches Ep 537

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – •

Brad's 911 story • •

How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations • •

The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry • •

Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship • •

The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls • •

Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives • As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.