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Within the Trenches

Within the Trenches

Af
- Code 7 Podcast Network

0 Anmeldelser: 0
Afsnit: 623
Gns. varighed: 55M
Sprog: Engelsk
Format
Kategori: True Crime

A podcast based on the experience of being a 9-1-1 dispatcher.

Episodes

Within the Trenches Ep 622Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Jennifer’s first ever experience at a national public safety conference and her takeaways • • The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!) • • Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID • • Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget • • Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
623
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33M
Within the Trenches Ep 621Ep 621 features Brianna, a 911 professional out of Pennsylvania. Episode topics – • Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career • • Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls • • Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality • • The evolving culture around wellness and mental health in 911 dispatch • • Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
622
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37M
Within the Trenches Ep 620Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • The realities and challenges of starting a career in 911 dispatch decades ago • • How conference networking and volunteering can impact your career and growth • • The drastic changes in technology from paper logs to AI-assisted call management • • The importance of mental health support and culture change in emergency communications • • Memorable, high-impact calls and advice for those entering or working in the dispatch profession • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
621
|
49M
Within the Trenches Ep 619Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Charles' path from chef and EMT to emergency dispatcher • • Translating soft skills and multitasking from the kitchen to the comms center • • The intensity and training required to handle life-and-death calls • • Handling emotional impact, tough calls, and support systems in dispatch • • Key advice for new dispatchers and lessons learned from five years in the trenches • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
620
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1T
Within the Trenches Ep 618Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • How Morgan’s early experiences shaped her passion for EMS and dispatch • • The realities of dispatcher training, including unforgettable first calls • • The importance of mentorship and building a supportive team culture • • Dealing with trauma, burnout, and staying resilient in public safety • • Advice for future dispatchers and changing the culture for the next generation • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
619
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1T 18M
Within the Trenches Ep 617Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Transitioning from the car business to emergency dispatch after a personal tragedy • • Navigating the overwhelm and training process as a complete newcomer • • First experiences on the dispatch floor, from multi-screen chaos to working holidays • • The realities of call volume, multitasking, and unexpected emotional calls • • Support systems and honest discussions about mental health and closure for dispatchers • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
618
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1T 5M
Within the Trenches Ep 616Ep 616 features Sydney, a 911 professional with NWECC out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Why Texas heat makes summer calls to 911 so unpredictable • • What it’s really like starting a dispatch career with zero experience • • How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job • • The mental and emotional hurdles that come with helping people on their worst days • • Advice every new dispatcher should hear about surviving—and thriving—in the profession • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
617
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1T 4M
Within the Trenches Ep 615Ep 615 features Chief Manoushagian of NWECC in Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Chief Manoushagian’s start in public safety as a dispatcher and his early struggles • • The transition from dispatch to police officer and the impact of military service • • Learning from failure and the importance of resilience in emergency communications • • Building stronger relationships and understanding between dispatchers and field officers • • Advice on leadership, authenticity, and staying true to yourself in law enforcement • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
616
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34M
Within the Trenches Ep 614Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • The history and eerie reputation of the Chagrin Valley Dispatch complex • • Karla’s accidental entry into public safety and how her hairstylist background helps on the job • • True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges • • Navigating career growth, overcoming fears, and the shift to regional dispatching • • Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
615
|
1T 17M
Within the Trenches Ep 613Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – • Jen’s path from criminal justice student to finding a lasting career in dispatch. • • The highs and lows of dispatcher training, including tough trainers and the importance of mentorship. • • Real stories about adapting to regionalized dispatch operations and handling high-stress situations. • • Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments. • • Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset. • If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
614
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58M

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