Decision Leadership: Empowering Others to Make Better Choices Max H. Bazerman, Don A. Moore
The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift
- Forfattere
- Indlæser
- Forlag
- 5 Bedømmelse
4.8
- Længde
- 10T 6M
- Sprog
- Engelsk
- Format
- Kategori
Økonomi & Business
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
● Shows leaders how their digital implementations will make them more Amazon-like
● Helps you deliver recurring revenue
● Shows you how to embrace customer retention
● Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
© 2020 Ascent Audio (Lydbog): 9781469080338
Udgivelsesdato
Lydbog: 31. juli 2020
Andre kan også lide...
- Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization Scott D. Anthony, Paul Cobban, Natalie Painchaud, Andy Parker
- The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems Hans Norden
- The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions Noah Fleming
- Lead from the Future: How to Turn Visionary Thinking Into Breakthrough Growth Mark W. Johnson, Josh Suskewicz
- Leading Lean: Ensuring Success and Developing a Framework for Leadership Jean Dahl
- Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Micah Solomon
- The Unspoken Rules: Secrets to Starting Your Career Off Right Gorick Ng
- The Reality-Based Rules of the Workplace: Know What Boosts Your Value, Kills Your Chances, & Will Make You Happier Cy Wakeman
- Persuadable: How Great Leaders Change Their Minds to Change The World Al Pittampalli
- Perfectly Confident: How to Calibrate Your Decisions Wisely Don A. Moore
- Lift: Fostering the Leader in You Amid Revolutionary Global Change Faisal Hoque, Jeff Wuorio
- Win!: Raise your profile and grow your business by winning awards Donna O'Toole
- Leading Outside the Lines: How to Mobilize the (in)formal Organization, Energize Your Team, and Get Better Results Jon R. Katzenbach, Zia Khan
- The Digital Experience Company: Winning in the Digital Economy with Experience Insights Alfonso de la Nuez
- The Blueprint: 6 Practical Steps to Lift Your Leadership to New Heights Douglas R. Conant, Amy Federman
- The Frontline CEO: Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits Eric Strafel
- Leading Growth: The Proven Formula for Consistently Increasing Revenue, 1st Edition Anthony Iannarino
- Decision Quality: Value Creation from Better Business Decisions Jennifer Meyer, Carl Spetzler, Hannah Winter
- Trajectory: Startup: Ideation to Product/Market Fit - A Handbook for Founders and Anyone Supporting Them Dave Parker
- Problem Hunting: The Tech Startup Textbook Brian Long
- The Art of Opportunity: How to Build Growth and Ventures Through Strategic Innovation and Visual Thinking Parker Lee, Matt Morasky, Marc Sniukas
- Taking People With You: The Only Way to Make Big Things Happen David Novak
- Anticipate: The Art of Leading by Looking Ahead Rob-Jan de Jong
- The Power of Understanding People : The Key to Strengthening Relationships, Increasing Sales and Enhancing Organizational Performance: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance Dave Mitchell
- Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results Steve Herz
- Who Do You Want Your Customers to Become Michael Schrage
- The Ultimate Marketing Engine: 5 Steps to Ridiculously Consistent Growth John Jantsch
- Hard Decisions Made Easy: How leaders in large organisations make complex decisions that stick Paul Gordon
- Growing Influence: A Story of How to Lead with Character, Expertise, and Impact Ron Price, Stacy Ennis
- Your invisible Network Michael Urtuzuástegu Melcher
- Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want Beverly Kaye, Julie Winkle Giulioni
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister
- Disrupt Yourself: Putting the Power of Disruptive Innovation to Work Whitney Johnson
- The Live Enterprise: Create a Continuously Evolving and Learning Organization Jeff Kavanaugh, Rafee Tarafdar
- Win from Within: Build Organizational Culture for Competitive Advantage James Heskett
- You Can't Know It All: Leading in the Age of Deep Expertise Wanda T. Wallace
- Persuade: The 4-Step Process to Influence People and Decisions Shaun Digan, Andres Lares, Jeff Cochran
- Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win Michael Canic
- Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff Joel Peterson
- The Extraordinary Power of Leader Humility: Thriving Organizations — Great Results: Thriving Organizations – Great Results Marilyn Gist
- Extraordinary Influence: How Great Leaders Bring Out the Best in Others Dr. Tim Irwin
- Building Brand Communities: How Organizations Succeed by Creating Belonging Charles Vogl, Carrie Melissa Jones
- Smart Growth: How to Grow Your People to Grow Your Company Whitney Johnson
- Leading Loyalty: Cracking the Code to Customer Devotion Leena Rinne, Sandy Rogers, Shawn Moon
- The MECE Muse: 100+ Selected Practices, Unwritten Rules, and Habits of Great Consultants Christie Lindor
- Beyond Disruption: Innovate and Achieve Growth without Displacing Industries, Companies, or Jobs W. Chan Kim, Renée Mauborgne
- The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI Bhaskar Ghosh, PhD, Rajendra Prasad, Gayathri Pallail
Vælg dit abonnement
Over 1 million titler
Download og nyd titler offline
Eksklusive titler + Mofibo Originals
Børnevenligt miljø (Kids Mode)
Det er nemt at opsige når som helst
Premium
For dig som lytter og læser ofte.
129 kr. /måned
1 konto
100 timer/måned
Eksklusivt indhold hver uge
Fri lytning til podcasts
Ingen binding
Unlimited
For dig som lytter og læser ubegrænset.
159 kr. /måned
1 konto
Ubegrænset timer
Eksklusivt indhold hver uge
Fri lytning til podcasts
Ingen binding
Family
For dig som ønsker at dele historier med familien.
Fra 179 kr. /måned
2-6 konti
100 timer/måned pr. konto
Fri lytning til podcasts
Kun 39 kr. pr. ekstra konto
Ingen binding
Dig + 1 familiemedlem
2 konti179 kr. /måned
Flex
For dig som vil prøve Mofibo.
89 kr. /måned
1 konto
20 timer/måned
Gem op til 100 ubrugte timer
Eksklusivt indhold hver uge
Fri lytning til podcasts
Ingen binding
Har du en rabatkode?
Indtast koden her
