Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success Peter Lyle DeHaan
What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran Peter Lyle DeHaan
The Profitable Answering Service: 65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition Peter Lyle DeHaan
The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction Peter Lyle DeHaan