App Store

Google Play

DK - Details page - Device banner - 894x1036

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

Lyt når som helst, hvor som helst 

Code 7 Podcast Network

A podcast based on the experience of being a 9-1-1 dispatcher.

Within the Trenches

Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Jennifer’s first ever experience at a national public safety conference and her takeaways
 • 
 • 

The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)
 • 
 • 

Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID
 • 
 • 

Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget
 • 
 • 

Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 622

Ep 621 features Brianna, a 911 professional out of Pennsylvania.
 
Episode topics –
 
 • 

Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career
 • 
 • 

Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls
 • 
 • 

Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality
 • 
 • 

The evolving culture around wellness and mental health in 911 dispatch
 • 
 • 

Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 621

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

The realities and challenges of starting a career in 911 dispatch decades ago
 • 
 • 

How conference networking and volunteering can impact your career and growth
 • 
 • 

The drastic changes in technology from paper logs to AI-assisted call management
 • 
 • 

The importance of mental health support and culture change in emergency communications
 • 
 • 

Memorable, high-impact calls and advice for those entering or working in the dispatch profession
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 620

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Charles' path from chef and EMT to emergency dispatcher
 • 
 • 

Translating soft skills and multitasking from the kitchen to the comms center
 • 
 • 

The intensity and training required to handle life-and-death calls
 • 
 • 

Handling emotional impact, tough calls, and support systems in dispatch
 • 
 • 

Key advice for new dispatchers and lessons learned from five years in the trenches
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 619

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

How Morgan’s early experiences shaped her passion for EMS and dispatch
 • 
 • 

The realities of dispatcher training, including unforgettable first calls
 • 
 • 

The importance of mentorship and building a supportive team culture
 • 
 • 

Dealing with trauma, burnout, and staying resilient in public safety
 • 
 • 

Advice for future dispatchers and changing the culture for the next generation
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 618

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Transitioning from the car business to emergency dispatch after a personal tragedy
 • 
 • 

Navigating the overwhelm and training process as a complete newcomer
 • 
 • 

First experiences on the dispatch floor, from multi-screen chaos to working holidays
 • 
 • 

The realities of call volume, multitasking, and unexpected emotional calls
 • 
 • 

Support systems and honest discussions about mental health and closure for dispatchers
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 617

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Why Texas heat makes summer calls to 911 so unpredictable
 • 
 • 

What it’s really like starting a dispatch career with zero experience
 • 
 • 

How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job
 • 
 • 

The mental and emotional hurdles that come with helping people on their worst days
 • 
 • 

Advice every new dispatcher should hear about surviving—and thriving—in the profession
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 616

Ep 615 features Chief Manoushagian of NWECC in Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Chief Manoushagian’s start in public safety as a dispatcher and his early struggles
 • 
 • 

The transition from dispatch to police officer and the impact of military service
 • 
 • 

Learning from failure and the importance of resilience in emergency communications
 • 
 • 

Building stronger relationships and understanding between dispatchers and field officers
 • 
 • 

Advice on leadership, authenticity, and staying true to yourself in law enforcement
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 615

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

The history and eerie reputation of the Chagrin Valley Dispatch complex
 • 
 • 

Karla’s accidental entry into public safety and how her hairstylist background helps on the job
 • 
 • 

True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges
 • 
 • 

Navigating career growth, overcoming fears, and the shift to regional dispatching
 • 
 • 

Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 614

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
 • 

Jen’s path from criminal justice student to finding a lasting career in dispatch.
 • 
 • 

The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
 • 
 • 

Real stories about adapting to regionalized dispatch operations and handling high-stress situations.
 • 
 • 

Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.
 • 
 • 

Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 613

Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada. 
 
Episode topics –
 
 • 

Suzanne's first robbery call and diverse experience in emergency dispatch
 • 
 • 

Different shift patterns and their impacts on her well-being
 • 
 • 

Personal challenges and the significance of mental health care
 • 
 • 

A memorable industrial fire call leading to a PTSD diagnosis
 • 
 • 

Career transitions, coaching work, and resilience in first responders
 • 
 
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 572

Lyt når som helst, hvor som helst

Other podcasts you might like ...