The Journal.The Wall Street Journal & Spotify Studios
91: How to Listen When Someone Is Venting, with Mark Goulston
- Af
- Afsnit
- 90
- Udgivet
- 3. jun. 2013
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 90 of 716
- Længde
- 35M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Mark Goulston: Real Influence
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about? 2. What are you most angry about? 3. What are you really worried about?
Here are links to Mark’s books:
Real Influence: Persuade Without Pushing and Gain Without Giving In Just Listen
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