Coaching for Leaders

746: How to Make Small Talk with Executives, with Lorraine K. LeeLorraine K. Lee: Unforgettable Presence Lorraine K. Lee is passionate about helping ambitious professionals go from invisible to unforgettable in the modern workplace. She is recognized as a LinkedIn Top Voice in workplace communication and presence and spent over a decade as a founding editor at top tech firms like LinkedIn and Prezi, where she worked on core products including the LinkedIn Daily News module and LinkedIn Newsletters. She is the author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career. Small talk. We all love to hate it – and we also know that most of us will end up in small talk with someone who’s got a lot of influence. It may be an executive or an external stakeholder. Either way, handling it well can open up doors. In this conversation, Lorraine and I detail how to make small talk go better. Key Points Small talk is the starting point before a deeper relationship. Most opportunities for executive small talk are predictable. Preparation will help you speak well. Set the tone with positive energy. Rather than dominating the interaction or passively reacting to it, thread your conversations so each party shares equally. At the office, be ready with a sentence or two about who you work with and what you’re working on. Relationships and outcomes are more memorable than titles. At social events, share a hobby or interest and ask about theirs. Keep questions open-ended as you would with a friend. Have a topic ready to go for quick interactions. Sharing a thought about a book or podcast that relates to your organization is a useful resource to have at the ready. Review your go-to topics regularly so that you always have a relevant conversation topic. Resources Mentioned Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career by Lorraine K. Lee Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Executive Presence with Your Elevator Speech, with Tom Henschel (episode 316) How to Talk to People Who Intimidate You, with Shandy Welch (episode 706) A Key Tactic for Way Better Conversations, with Alison Wood Brooks (episode 717) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

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741: Getting Better at Transparency, with Minda HartsMinda Harts: Talk to Me Nice Minda Harts is a bestselling author, workplace consultant, and sought-after keynote speaker who is redefining what it means to build trust in the workplace. As the bestselling author of The Memo, Right Within, and You Are More Than Magic, Minda has empowered thousands to be their own best advocates and navigate workplace challenges with confidence. She has just released her newest book, Talk to Me Nice: The Seven Trust Languages for a Better Workplace. Sometimes we assume that we’re helping by shielding people from difficult news. But as we all know, virtually everyone wants transparency from leaders. In this conversation, Minda shows us how to get better at it. Key Points You’re not helping by shielding people from difficult conversations. Most everyone assumes baseline behaviors of employees. Employees expect reciprocity through transparency. We often think about transparency with information that’s known. Just as important is clarity about what’s not known. Even when you can’t share news, you can put time and resources into what will help people handle a new reality when it arrives. Transparency provides clear, honest, and timely information. Promote transparency in roles. A job description is a helpful starting point for this. Good intentions do not mean good impact. When changes happen, communicate them as quickly as practical. Resources Mentioned Talk to Me Nice: The Seven Trust Languages for a Better Workplace* by Minda Harts Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Path Towards Trusting Relationships, with Edgar Schein and Peter Schein (episode 539) How to Help Difficult Conversations Go Better, with Sheila Heen (episode 655) Preparing for a Conversation with Someone You Don’t Trust, with Charles Feltman (episode 708) Expert Partner Are you a talent development or human resources leader seeking a coach for an internal client? Coaching for Leaders has partnered with some of the top coaches in the world, including a number of past podcast guests. Help us make an introduction by visiting our Expert Partners Page and telling us what you’re seeking in a coach. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

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