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Dave Stachowiak

Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2011, Dr. Dave Stachowiak brings perspective from a thriving, global leadership academy, plus more than 15 years of leadership at Dale Carnegie. Bestselling authors, expert researchers, deep conversation, and regular dialogue with listeners have attracted 40 million downloads and the #1 search result for management on Apple Podcasts. Activate your FREE membership to access the entire leadership and management library at CoachingforLeaders.com

Coaching for Leaders

Kwame Christian: Negotiate Anything
Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017.

Today, he’s working extensively with procurement departments within companies to help them make better deals. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*.
Key Points
Three points to the breakdown of communication:

 The Frame (the storyline)
 The Pace (how fast)
 The Direction (what issues you’re talking about)

Three steps of compassionate curiosity:

 Acknowledging emotions
 Getting curious with compassion
 Joint problem solving

Resources Mentioned

 Kwame’s Negotiation guide
 Negotiate Anything podcast by Kwame Christian
 Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian
 Anchoring episode on Negotiate Anything

Book Notes
Download my highlights from Finding Confidence in Conflict in PDF format (free membership required).
Related Episodes

 Negotiating As If Your Life Depended On It, with Chris Voss (episode 262)
 Negotiation Tactics for Results, with Kwame Christian (episode 311)
 Have Conversations That Matter, with Celeste Headlee (episode 344)

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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

380: How to Find Confidence in Conflict, with Kwame Christian

Amy Edmondson: The Fearless Organization
Amy Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. She has been recognized by the Thinkers50 global ranking of management thinkers for many years and was honored with their Talent Award in 2017. Amy is the author of several, highly regarded books on teaming and psychological safety, including her newest book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth*.
Key Points

 Psychological safety varies a lot even inside of an organization.
 More effective teams may appear to make more mistakes, but it’s likely those teams are just more comfortable reporting mistakes.
 Instead of calling it an error, call it an accident. And rather than calling it an investigation, call it a study.
 It’s fine to say, “I don’t know” when appropriate because it signals to others that it is okay to admit when they don’t know something.
 If somebody shares a problem, say thank you and then ask how you can help.
 Leaders should be concerned if they’re not hearing bad news.

Resources Mentioned

 The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth* by Amy Edmondson
 Amy Edmondson faculty page

Book Notes
Download my highlights from The Fearless Organization in PDF format (free membership required).
Related Episodes

 Find Courage to Speak When It Matters Most, with Allan McDonald (episode 229)
 Turn Followers Into Leaders, with David Marquet (episode 241)
 The Path of Humble Leadership, with Edgar Schein (episode 363)

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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

404: How to Build Psychological Safety, with Amy Edmondson

Anne Chow: Lead Bigger
Anne Chow was the CEO of AT&T Business and the first woman of color CEO in AT&T’s 140+ year history, responsible for leading a $35B global operating unit of over 35,000 people. She was named to Fortune’s Most Powerful Women in Business twice and today serves on a number of boards, including FranklinCovey, 3M, and CSX. She is the author of Lead Bigger: The Transformative Power of Inclusion.

We all know the importance of values, but it’s often hard to know where to begin when clarifying them with a team. In this conversation, Anne and I explore how to align on values that support a great culture and move towards a vision.
Key Points

 Values and ideologies are distinct. Leading bigger means honoring diverse ideologies while aligning on core values.
 Bigger leaders have the courage to admit and cite situations where they fall short.
 When asking people to craft values, invite them to start by individually considering their personal values.
 When discussing values as a group, highlight both the common agreements and also the outlying ideas.
 Leaders must ultimately decide which values best embody the culture and vision of their organization.
 Bring in different stakeholders to do a gut check on whether the values are legitimate.
 Measure behaviors against values and review and update values and metrics regularly.

Resources Mentioned

 Lead Bigger: The Transformative Power of Inclusion by Anne Chow

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 How to Create Team Guidelines, with Susan Gerke (episode 192)
 How to Discover What Others Value, with Joe Hart (episode 616)
 How to Prevent a Team From Repeating Mistakes, with Robert “Cujo” Teschner (episode 660)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

712: Clarifying Values for a Workplace People Love, with Anne Chow

Jennifer Garvey Berger: Changing on the Job
Jennifer Garvey Berger is cofounder and CEO of Cultivating Leadership, a consultancy that serves executives and teams in the private, non-profit, and government sectors. Her clients include Google, Microsoft, Novartis, Wikipedia, and Oxfam International. She is the author of four leadership books, including now in it’s second edition, Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World*.

We often think about feedback as something we give to someone else. What if, in addition to that, feedback is an opportunity for both parties to learn and grow? In this conversation, Jennifer and I explore how this can open a door to some of the best leadership work we do.
Key Points

 If we view feedback as only giving our truth to someone else, we’ve missed a huge opportunity for growth.
 Start by separating what happened from the interpretation of what happened.
 Get curious about your own response: what made you react so strongly?
 Talk it out. You have to welcome someone else into your thinking if you’re going to really learn.
 Invite in how the other person sees the situation. Consider saying, “I’m really interested in what this looked like from your perspective.”
 The process of unwinding what you hear is the good work of leadership and some the best work you can do.
 Build a solution together.

Resources Mentioned

 Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World* by Jennifer Garvey Berger

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 Essentials of Adult Development, with Mindy Danna (episode 273)
 How to Give Feedback, with Russ Laraway (episode 583)
 How to Lead Better Through Complexity, with Jennifer Garvey Berger (episode 613)

Production Credit
Coaching for Leaders is edited by Andrew Kroeger. Production support is provided by Sierra Priest.
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

713: How to Grow From Feedback, with Jennifer Garvey Berger

Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Listener Questions

 Josh asked about helpful practices for setting chat groups in the workplace, especially for remote workers.
 Lily was curious about the best way to structure a first session of a new innovation group and also how to help people engage.
 Nicole wondered how she might navigate a situation with a particular donor who is asking for more support than is typical.

Resources Mentioned

 The Art of Gathering: How We Meet and Why It Matters* by Priya Parker
 The Five Dysfunctions of a Team: A Leadership Fable* by Patrick Lencioni
 Sunrise, Sunset from Fiddler on the Roof

Related Episodes

 How to Create Meaningful Gatherings, with Priya Parker (episode 395)
 Transitioning to Remote Leadership, with Tammy Bjelland (episode 509)
 Transcend Leadership Struggles Through Your Strengths, with Lisa Cummings (episode 692)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

714: Team Collaboration and Communication, with Bonni Stachowiak

Sunita Sah: Defy
Sunita Sah is an award-winning professor at Cornell University and an expert in organizational psychology, leading groundbreaking research on influence, authority, compliance, and defiance. A trained physician, her research and analyses have been widely published in leading academic journals and media entities including The New York Times, Los Angeles Times, Harvard Business Review, and Scientific American. She is the author of Defy: The Power of No in a World That Demands Yes*.

We often think of defiance as a snap judgement. Yet, it’s so much more nuanced and purposeful than it often appears. In this conversation, Sunita and I explore the common patterns of defiance and how we can all do a better job of standing up for ourselves.
Key Points

 We follow bad advice – even when we know it is obviously bad – to avoid appearing unhelpful.
 Defiance means acting in accordance with your true values when there is pressure to do otherwise.
 True defiance is not a snap judgement; it’s a process.
 Acts of defiance are preceded by many moments of conscious compliance, when defiance is deferred.
 Five stages of defiance often emerge: (1) Tension, (2) Acknowledgement (to ourselves), (3) Escalation (vocalize to others), (4) Threat of non-compliance, and (5) Act of defiance.
 Vocalizing our concern to someone else is a key pivot point on the journey to ultimately saying no.
 Respond explicitly to these questions: (1) Who am I? (2) What type of situation is this? and (3) What does a person like me do in a situation such as this?

Resources Mentioned

 Defy: The Power of No in a World That Demands Yes* by Sunita Sah

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 Find Courage to Speak When It Matters Most, with Allan McDonald (episode 229)
 How to Build Psychological Safety, with Amy Edmondson (episode 404)
 How to Speak Up, with Connson Locke (episode 546)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

715: How to Stand Up for Yourself, with Sunita Sah

Adam Galinsky: Inspire
Adam Galinsky is the Vice Dean for Diversity, Equity and Inclusion and Paul Calello Professor of Leadership and Ethics at the Columbia Business School. He co-authored the book Friend & Foe and his TED talk, How to Speak Up for Yourself, is one of the most popular of all time with over 7 million views. He's the author of Inspire: The Universal Path for Leading Yourself and Others.

Leaders can delegate many things, but vision is not one of them. Most every leader needs to be able to articulate the future. In this conversation, Adam and I explore the building blocks to get better at inspiring others.
Key Points

 Every leader has the potential to be inspiring. We can choose to get better.
 Whatever a leader says, either positive or negative, will be amplified.
 When values are brought front and center, they inspire behavior that creates a better future.
 Inspiring leaders offer a big picture, optimistic view of the future.
 Make visions simple and vivid. Simplicity is the key to inception. Use strong imagery that brings details to life.
 Repetition is essential for a vision to take hold. The more often we hear something, the more likely it becomes our own truth.

Resources Mentioned

 Inspire: The Universal Path for Leading Yourself and Others* by Adam Galinsky

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 How to Sell Your Vision, with Michael Hyatt (episode 482)
 The Beliefs of Inspirational Leaders, with Stephen M. R. Covey (episode 707)
 How to Create Your Personal Vision (Audio course)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

716: How to Share an Inspiring Vision, with Adam Galinsky

Alison Wood Brooks: Talk
Alison Wood Brooks is the O’Brien Associate Professor of Business Administration and Hellman Faculty Fellow at the Harvard Business School, where she created and teaches a course called TALK. As a behavioral scientist, she is a leading expert on the science of conversation and her research was referenced in two of the top ten most-viewed TED talks and depicted in Pixar’s Inside Out 2. She is the author of Talk: The Science of Conversation and the Art of Being Ourselves*.

Conversations are the venues where leaders do so much of their work. We all know someone who always can keep a conversation interesting and relevant. In this episode, Alison and I discuss how a key tactic can help you towards more meaningful conversations.
Key Points

 Healthy relationships are critical for success, and relationships are about talking.
 Good conversation is both instinct and deliberate effort. Preparing topics in advance improves conversation immensely.
 Topics for conversation can be sourced from almost anywhere and help even if we don’t use those topics.
 Good topic management is more important than the right topic. The best conversationalists know when to shift.
 Small talk in an essential exploration ground for getting to bigger, more meaningful conversation.

Resources Mentioned

 Talk: The Science of Conversation and the Art of Being Ourselves* by Alison Wood Brooks

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 The Way Into Difficult Conversations, with Kwame Christian (episode 497)
 How to Help Difficult Conversations Go Better, with Sheila Heen (episode 655)
 How to Connect with People Better, with Charles Duhigg (episode 670)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

717: A Key Tactic for Way Better Conversations, with Alison Wood Brooks

Sandra Matz: Mindmasters
Sandra Matz is a Columbia Business School professor, computational social scientist, and pioneering expert in psychological targeting. Her research uncovers the hidden relationships between our digital lives and our psychology with the goal of helping businesses and individuals make better decisions. She is the author of Mindmasters: The Data-Driven Science of Predicting and Changing Human Behavior*.

Algorithms are becoming more influential with each passing day. That’s why leaders must understand their power and then decide how their organizations engage. In this conversation, Sandra and I discuss where psychological targeting is at, where it’s going, and the opportunity you have to make the world a bit better.
Key Points

 Everyone knows everything in a small town (for better or worse). In the same way, psychological targeting can be used for both evil and good.
 Psychological targeting already is successful at identifying wealth, personality, income level, and sexual orientation – and keeps improving.
 None of this is going away. Understanding how the game of targeting is played can help you make it work to your advantage.
 Leaders and organizations who use targeting responsibly can do tremendous good, including helping people save money and flag early interventions for health crises.
 Be transparent with what data you’re collecting and how you’re using it. Consider newer practices like federated learning that protect privacy and provide permission-based access.
 Design systems and practices that anticipate the reality of future leaders with different values.

Resources Mentioned

 Mindmasters: The Data-Driven Science of Predicting and Changing Human Behavior by Sandra Matz

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 Serve Others Through Marketing, with Seth Godin (episode 381)
 The Way to Earn Attention, with Raja Rajamannar (episode 521)
 The Reason People Make Buying Decisions, with Marcus Collins (episode 664)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

718: How Leaders Can Use the Algorithms for Good, with Sandra Matz

Ethan Kross: Shift
Ethan Kross is the author of the national bestseller Chatter and one of the world’s leading experts on emotion regulation. An award-winning professor in the University of Michigan’s top-ranked Psychology Department and its Ross School of Business, he is the Director of the Emotion and Self-Control Laboratory. He's the author of the new book, Shift: Managing Your Emotions--So They Don't Manage You*.

Being a leader means that our emotions get triggered, often many times a day. While none of us can avoid those triggers, how we respond to them can make all the difference. In this conversation, Ethan and I explore his research on how to better manage our emotions.
Key Points

 We often assume that approaching emotions is universally good and avoiding emotions is universally bad. Reality is much more nuanced.
 We can strategically use our senses to modulate our feelings.
 Music is a simple and powerful way to manage emotions proactively. Use playlists that align with the mood you wish to create.
 Using distancing language when talking to yourself (i.e. saying “you” instead of “I”) can help you regulate.
 Time shifting may help regulate your emotions. Ask yourself, how will I feel about this in a week? A month? A year?
 Different tools work for different people at different times. Experiment to help you determine what works best for you.

Resources Mentioned

 Shift: Managing Your Emotions--So They Don't Manage You by Ethan Kross

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

 How to Find Helpful Advisors, with Ethan Kross (episode 516)
 How to Grow From Your Errors, with Amy Edmondson (episode 663)
 How to Handle High-Pressure Situations, with Dan Dworkis (episode 701)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

719: How to Better Manage Your Emotions, with Ethan Kross

Steve Schroeder
Steve Schroeder is a member of the Coaching for Leaders Academy and is a clinical practice manager in the pharmacy industry.
Key Points

 Listen to what the other person is saying instead of trying to come up with an answer for what they’re doing.
 Don’t worry about solving all the problems — just ask yourself if you asked the right questions to help people solve their own problems.
 In some cases, by not holding people accountable you’re actually hurting their future career.

Resources Mentioned

 The Coaching Habit* by Michael Bungay Stanier
 Leading Change* by John Kotter
 Success Talks podcast: Shawn Achor on the Secret to Reaching Big Potential

Related Episodes

 These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
 How to Succeed with Leadership and Management, with John Kotter (episode 249)
 The Truth and Lies of Performance Management, with Michael Bungay Stanier (episode 361)

Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

369: Move From Theory to Practice, with Steve Schroeder

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