Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions
• Melvin asked about how to handle a layoff he’s been asked to do.
• Melissa asked about what she should do differently before letting people go.
• Carlos asked about how to change the dynamics on a dysfunctional team.
• Krystal asked about good reading resources for better customer service.
• Jun asked about what he could do to improve his executive presence.
Resources Mentioned
The Automatic Customer • * by John Warrillow
Good Authority • * by Jonathan Raymond
Radical Candor • * by Kim Scott
The Power of Vulnerability • by Brené Brown
Why Good Leaders Make You Feel Safe • by Simon Sinek
Raving Fans: A Revolutionary Approach To Customer Service • * by Ken Blanchard and Sheldon Bowles
How to Win Friends and Influence People • * by Dale Carnegie
Related Episodes
The Power Of Servant Leadership, with John Dickson • (episode 137)
How to Create Team Guidelines, with Susan Gerke • (episode 192)
How to Challenge Directly and Care Personally, with Kim Scott • (episode 302)
Five Steps to Hold People Accountable, with Jonathan Raymond • (episode 306)
Membercast 4: How to Create a Team Vision
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