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Dan Turchin


Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.


AI and the Future of Work

In this special episode of AI and the Future of Work, host Dan Turchin welcomes John Chambers, Former Chairman & CEO of Cisco and Founder & CEO of JC2 Ventures. John is a visionary leader who reshaped the technology landscape.

During his time at Cisco, the company grew from $70 million to $47 billion in revenue, building the foundation of the modern Internet and expanding the team from 400 to 75,000 employees. Known for his strategic foresight and ability to anticipate market shifts, he led over 180 acquisitions and has been recognized as one of Time’s '100 Most Influential People.'

Today, as the founder of JC2 Ventures, John champions disruptive innovation, coaching the next generation of entrepreneurs and helping startups scale with his strategic insights and focus on replicable processes. A global tech icon and trusted mentor, John’s commitment to driving meaningful change in technology continues to inspire innovation across industries.

In line with this mission, this episode marks a pivotal announcement: John Chambers has invested in PeopleReign, a groundbreaking AI-first platform revolutionizing employee service automation. The partnership underscores Chambers’ belief in the transformative potential of AI to improve productivity and enable employees to focus on meaningful, passion-driven work.

Key topics covered in this episode include:

 • The pivotal announcement: Why John Chambers and JC2 Ventures are investing in PeopleReign and how this collaboration aligns with the future of AI-driven work.
 • AI’s transformative potential: How AI will reshape industries faster than previous technology revolutions and its parallels with the Internet boom of the 1990s.
 • The AI-First approach: Key traits of successful AI-first companies and how they achieve market disruption through speed, innovation, and customer-centric strategies.
 • Cultural leadership in tech: The importance of fostering visionary leadership, adaptive cultures, and sustainable business models in a rapidly evolving AI landscape.
 • Redefining work and productivity: How AI can enhance employee experiences by automating repetitive tasks, reducing friction, and enabling more meaningful work.
 • Future of work predictions: Insights into the "ask economy" and the emergence of ad-hoc, skill-based teams as drivers of innovation and collaboration over the next five years.

Resources

Dan Helfrich, CEO of Deloitte Consulting, on AI and the Future of Work

Connect with John Chambers

Learn more about JC2 Ventures

Special Episode: John Chambers, Former CEO of Cisco and Founder of JC2 Ventures, on the Future of AI-Driven Work and Investing in PeopleReign

Dr. Mike Schuster is the head of the AI Core team at Two Sigma, where he leads engineers and quantitative researchers in advancing AI technologies across the firm's investment strategies and internal efficiencies. With over 25 years of expertise in machine learning and deep learning, Mike has been at the forefront of AI trends in tech and finance. Prior to Two Sigma, he spent 12 years at Google, contributing to transformative projects like Google Translate as part of the Google Brain team. Dr. Schuster holds a PhD in Electrical Engineering from the Nara Institute of Science and Technology in Japan and is recognized as a pioneer whose work has significantly shaped the AI landscape.

In this conversation, we discuss:

 • The challenges and importance of building collaborative teams for complex AI systems in finance.
 • Key differences between developing AI technologies in tech companies like Google versus finance firms like Two Sigma.
 • The evolution of neural networks and their transformative impact on applications like Google Translate.
 • The ethical considerations and risks of using AI in finance compared to other industries.
 • Insights into data quality challenges and strategies for addressing bias in financial modeling.
 • Predictions for the future of AI, focusing on efficiency, data quality, and practical advancements over the next five years.

Resources:

Subscribe to the AI & The Future of Work Newsletter

Connect with Mike Schuster

AI fun fact article

Episode on how AI is diagnosing and treating sleep disorders

314: Mike Schuster, Two Sigma AI Leader and Google Translate Pioneer, On AI in Finance, Data Challenges, Collaboration, and Future Trends

Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How can AI enhance my ITSM solution?
2. How can AI improve employee satisfaction?
3. What are Astound's AI features, and what value do they bring?
4. How is AI changing ITSM?

To learn more about Astound, visit: https://astound.ai/

The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation

Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. Successful AI and machine learning use cases in the enterprise.
2. Responsible compliance and stewardship of data.
3. The future of big data and analytics.

To learn more about Astound, visit: https://astound.ai/

Benjamin Baer, VP of Product Marketing @ FICO, Discusses All Things FICO, Tangible AI & ML Use Cases, and How Responsible AI & Big Data Will Affect Employees in the Future for the Better

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry. 

Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:
1) How should a support manager screen for cultural fit in hiring?
2) What can you do to keep support agents engaged?
3) How do you give the support team more visibility within the organization?
4) What are the best metrics for measuring the value of technology for internal customers?

To learn more about Astound, visit: https://astound.ai/

Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM

Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he's learned along the way. 

Learn more about Astound at https://astound.ai/

Lessons for Leaders in the Era of AI: ServiceNow's Craig Pratt Shares His Leadership Philosophy, His Journey Through High-Tech, and an Optimistic Perspective on Technology

Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it's role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How do you manage a variety of generational groups within an IT organization?
2. How are millennials driving change in the workplace? How do you prepare for future changes?
3. What role will automation play moving forward?
4. What does it take to be a successful leader in IT?

For more information on Mark’s book Truth from the Trenches, visit:
https://www.okta.com/truth-from-the-trenches/
For more information on Astound visit: https://astound.ai/

Truth from the Trenches: Okta CIO Mark Settle on the Future of Work & IT, What it Takes to be an Effective Leader in IT, and His Thoughts on Automation & AI

Jordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around the difference between teams & interest groups, key rules of engagement for productive meetings, and his thoughts on what the future of work will look like for employees & knowledge workers around the globe. He also shares a fascinating perspective on how his experience as a start-up founder has allowed him to see a different side of America. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How do you make meetings more engaging and productive?
2. How to deal with the office narcissist?
3. What's the difference between a team and an interest group? And, why should you care?
4. What are effective rules of engagement to actually make meetings useful?

To learn more about Parabol, visit: https://www.parabol.co/

To learn more about Astound, visit: https://astound.ai/

Smarter Collaboration: Parabol Founder and CEO Jordan Husney Outlines a Better Way to Structure Your Meetings to Get More Out of Your Teams

Fruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting at both Accenture and Deloitte and eventually broke away to start Fruition which specializes in ITSM and Cloud Service Management, specifically ServiceNow, as a Value Added Re-seller (VAR). As founder and CEO, Marc was instrumental in building Fruition's partnership network and its culture, leading to the sale of the firm in 2015. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1) Building a successful culture within your organization that is unique to you. 
2) How to find pockets of opportunity within service management and beyond.
3) Shifts in the ITSM space and what you can do to be on the front lines of that change.

To learn more about Astound, visit: https://astound.ai/

Fruition Partners Founder and CEO Marc Talluto on the Evolution of ServiceNow, Building a Consulting Firm in the ITSM Space, and the Future of Service Management

Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits. 

The role of the IT leader is changing with service delivery expectations but how can AI drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1) How to reduce your call volume and reduce your mean time to resolution (MTTR)?
2) When is it appropriate to use a virtual agent?
3) How can IT leaders be faster and more accurate in their service delivery work?
4) How can a virtual agent help a CIO with digital transformation strategies?

To learn more about Astound, visit: https://astound.ai/
To learn more about Doug Tedder visit Tedder Consulting.

The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation

The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation

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