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Code 7 Podcast Network

A podcast based on the experience of being a 9-1-1 dispatcher.

Within the Trenches

Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Jennifer’s first ever experience at a national public safety conference and her takeaways
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The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)
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Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID
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Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget
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Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 622

Ep 621 features Brianna, a 911 professional out of Pennsylvania.
 
Episode topics –
 
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Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career
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Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls
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Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality
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The evolving culture around wellness and mental health in 911 dispatch
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Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 621

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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The realities and challenges of starting a career in 911 dispatch decades ago
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How conference networking and volunteering can impact your career and growth
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The drastic changes in technology from paper logs to AI-assisted call management
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The importance of mental health support and culture change in emergency communications
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Memorable, high-impact calls and advice for those entering or working in the dispatch profession
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 620

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Charles' path from chef and EMT to emergency dispatcher
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Translating soft skills and multitasking from the kitchen to the comms center
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The intensity and training required to handle life-and-death calls
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Handling emotional impact, tough calls, and support systems in dispatch
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Key advice for new dispatchers and lessons learned from five years in the trenches
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 619

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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How Morgan’s early experiences shaped her passion for EMS and dispatch
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The realities of dispatcher training, including unforgettable first calls
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The importance of mentorship and building a supportive team culture
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Dealing with trauma, burnout, and staying resilient in public safety
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Advice for future dispatchers and changing the culture for the next generation
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 618

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Transitioning from the car business to emergency dispatch after a personal tragedy
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Navigating the overwhelm and training process as a complete newcomer
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First experiences on the dispatch floor, from multi-screen chaos to working holidays
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The realities of call volume, multitasking, and unexpected emotional calls
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Support systems and honest discussions about mental health and closure for dispatchers
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 617

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Why Texas heat makes summer calls to 911 so unpredictable
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What it’s really like starting a dispatch career with zero experience
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How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job
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The mental and emotional hurdles that come with helping people on their worst days
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Advice every new dispatcher should hear about surviving—and thriving—in the profession
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 616

Ep 615 features Chief Manoushagian of NWECC in Texas.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Chief Manoushagian’s start in public safety as a dispatcher and his early struggles
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The transition from dispatch to police officer and the impact of military service
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Learning from failure and the importance of resilience in emergency communications
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Building stronger relationships and understanding between dispatchers and field officers
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Advice on leadership, authenticity, and staying true to yourself in law enforcement
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 615

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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The history and eerie reputation of the Chagrin Valley Dispatch complex
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Karla’s accidental entry into public safety and how her hairstylist background helps on the job
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True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges
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Navigating career growth, overcoming fears, and the shift to regional dispatching
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Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 614

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
 
Sponsored by
 
INdigital - Facebook | LinkedIn | Twitter | Web
 
Episode topics –
 
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Jen’s path from criminal justice student to finding a lasting career in dispatch.
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The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
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Real stories about adapting to regionalized dispatch operations and handling high-stress situations.
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Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.
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Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 613

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.
 
Episode topics –
 
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The origins of Within the Trenches and Ricardo’s dispatch career
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Memorable stories and calls that shaped the podcast
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Behind-the-scenes of launching the podcast and early challenges with audio and content
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The evolution of the show, including the #IAM911 movement and Imagine Listening
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What’s next for the podcast and how the community can get involved
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If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 600

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