Customer Centricity A Complete Guide - 2021 Edition

Can customer centricity make your organization more resilient or robust?

How are other organizations adapting to the factors and dynamics driving customer centricity?

How do you embed customer centricity at every level of your organization?

How does time pressure influence the level of creativity and customer centricity?

Is there a clear vision of what customer centricity entails within your organization?

What about demand generation, customer centricity, user acquisition and reach?

What are the biggest barriers that marketing organizations face in being customer centric?

What is the secret to success that seems to come easy for some marketers and evade others?

Where will the big push towards customer centricity come from, if at all?

Why do other organizations with the right technology still struggle to achieve customer centricity?

This Customer Centricity Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Centricity challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Centricity investments work better.

This Customer Centricity All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Centricity Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Centricity maturity, this Self-Assessment will help you identify areas in which Customer Centricity improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Centricity projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Centricity and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Centricity Scorecard, enabling you to develop a clear picture of which Customer Centricity areas need attention.

Your purchase includes access to the Customer Centricity self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (E-bog): 9781867495376

Release date

E-bog: 10. december 2020