Customer Success A Complete Guide - 2024 Edition

Are your professional services engagements tied to customer success outcome metrics?

Do sales, marketing and customer success equally share revenue responsibility at your organization?

How does your customer success team get support from the entire organization?

How important is organizational design, alignment, and accountability to services success?

How is customer success different from customer experience or customer support?

How many fte employees are dedicated to customer success and account management?

How will the customer success team communicate with marketing and sales during later stages?

Is a customer success center of excellence right for your organization?

What role does your organizations customer support team play in assuring customer success?

Which factors influence a SaaS organizations approach to customer success management?

This Customer Success Guide breaks away from traditional books. If you're seeking a standard textbook, this may not be the right fit for you. This guide along with its accompanying digital resources is for you who understands the importance of asking profound questions. This equips you with the questions necessary to uncover the Customer Success challenges you're confronting and devise superior solutions to address these issues.

Defining, designing, creating, and implementing a process to solve a challenge or achieve an objective is the most valuable role… Get Stuff Done in EVERY group, company, organization and department.

Unless you are dealing with a one-time, single-use project, there should be a process. That process needs to be designed by someone with a broad enough perspective to ask the right questions. Someone able to ask the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who shape the future. They are the person who asks the right questions to make Customer Success investments work better.

This Customer Success All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Success Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Success maturity, this Self-Assessment will help you identify areas in which Customer Success improvements can be made.

In using the questions you will be better able to:

Assess Customer Success projects, initiatives, organizations, businesses and processes using established diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Success and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Success Scorecard, enabling you to develop a clear picture of which Customer Success areas need attention.

Your purchase includes access to the Customer Success self-assessment digital components which gives you your dynamically prioritized project-ready tool. This tool enables you to define, show and lead your organization exactly with what's important.

© 2023 5STARCooks (E-bog): 9781038811882

Release date

E-bog: 7. november 2023