The Journal.The Wall Street Journal & Spotify Studios
Is the Era of Free Returns Over?
- Af
- Afsnit
- 76
- Udgivet
- 24. aug. 2023
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 76 of 209
- Længde
- 24M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Amit Sharma is the founder and CEO of Narvar. Narvar works with companies such as Sephora, Lululemon and Home Depot to manage the post-purchase phase of online shopping — tracking, alerts and returns. Around 10 percent of online purchases are returned and every return cuts into retailers’ profits. Amit’s problem is this: consumers have learned to love free returns, but can retailers afford them?
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