Nick Mehta on The State of SaaS and Customer Success in 2020
- Forfatter
- Afsnit
- 335
- Udgivet
- 20. mar. 2020
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 335 of 708
- Længde
- 50M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.
They discuss:
- SaaS sub-sectors that Nick is excited about
- Is Customer Success a skillset, function, a software stack?
- What are the most common misconceptions about customer success?
- When should a startup start thinking about the customer success function?
- How do you scale the customer success function?
- What’s the profile of a successful customer success manager?
- How has customer success evolved over the past decade and where is it going?
- Nick’s thoughts on the sales enablement space
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Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.
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