How To Grow as a Customer Success Professional with Kelly Hook
- Forfatter
- Afsnit
- 503
- Udgivet
- 20. apr. 2021
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 503 of 708
- Længde
- 15M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss:
- How she got into customer success.
- How the field of customer success got its start, just 25 years ago.
- Common misconceptions about the field.
- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.
- What the On Deck Customer Success program will look like and who it is for.
- How customer success professionals can grow in their careers and how the field is evolving.
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