Crisis Management with Damian

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Episode
393 of 604
Længde
8M
Sprog
Engelsk
Format
Kategori
Personlig udvikling

Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis.

Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives.

These approaches include:

* Swift and decisive action

* Communicating transparently

* Cooperating with others

* Reapplying learnings

* Emphasising the rebuilding of trust

* Learning from the experience

This episode offers a new insight into how we can respond to crisis in a more effective way.

Download the High Performance app and join Plus to access the rest of the 'Thoughts from Damian' series.


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