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Daniel Faggella

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption.

Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise

The AI in Business Podcast

As AI agents move from pilots into live financial workflows, most institutions still can't answer a basic question: who authorized this action, and what evidence backs it up? In this episode, Shahir Daya, Chief Product & Technology Officer at Zafin, examines why uniform governance policies fail at scale and what a tiered, control-tower approach to agent oversight looks like in practice. The conversation covers execution-layer governance, cost visibility across models, and the shift required to move agentic work from promising pilot to defensible production. This episode is sponsored by Zafin. Learn the exact strategies we use to help leading AI brands and startups connect with their ideal enterprise AI buyers: visit emerj.com/AD1

Risk and Cost Governance for AI Agents in Regulated Institutions - with Shahir Daya of Zafin

A persistent gap remains between what modern manufacturing technology makes possible and how day‑to‑day work is still executed, with paper workflows, limited machine visibility, and siloed data preventing real operational control. In this episode, Sebastian Dykas, Director of Manufacturing, Engineering, and Maintenance at Smith+Nephew, examines with host Marilie Fouché how tighter data capture and connected systems can move leaders toward real‑time process control and reduced variability. The discussion highlights practical shifts in measurement, machine connectivity, and automation that help teams stabilize output and build more reliable, digitally enabled operations. ​ Learn how leading organizations define the right data — and why cross‑functional collaboration is essential to getting it right. Download our free PDF report, "Beginning with AI," at emerj.com/aik1

Turning Manual Manufacturing Variability into Data‑Driven Control – with Sebastian Dykas of Smith+Nephew

Experienced field engineers are retiring or moving on faster than ever, and the troubleshooting knowledge they carry rarely makes it into a manual before they go. In this episode, Deniz Mullis, Senior Director of Global Technical Operations at Cytiva, examines why closing that knowledge gap takes daily feedback loops, cleaner documentation, and technician trust. Deniz joins Emerj's Yolandi de Weerdt to walk through what breaks first during a rollout, how her team builds confidence in AI-assisted guidance, and what has to be true inside a service organization before an AI investment can pay off. This episode is sponsored by Aquant. Learn how consultants are winning business with evidence-based AI ROI, and building long-term capabilities instead of chasing short-term gains. Download our free PDF report, "3 Keys to Thriving in the Coming Era of Automation" at emerj.com/cok1

Building the Infrastructure Behind AI-Enabled Field Service - with Deniz Mullis of Cytiva

The pace of modern IT operations is collapsing under the volume of alerts and the slow speed at which teams can contextualize data during active incidents. In this episode, Luke Rotta, Director of Site Reliability Engineering at Charles Schwab, examines how fragmented tooling, slow triage, and human‑driven workflows create persistent drag on response speed in conversation with host Yolandi de Weerdt, and why AI‑driven pattern recognition and automation meaningfully change that equation. He highlights how leaders can reduce operational noise, build trust in automation through simulation, and sequence high‑volume workflows to move teams from reactive firefighting toward more intelligent, reliable operations. This episode is sponsored by BigPanda. Emerj works with a select group of AI vendors to reach Fortune 500 decision makers through research, media, and direct access. If you want to be considered, download our media kit at emerj.com/AD1

How to Reset Your IT Operations and Build for Intelligent Response - with Luke Rotta of Charles Schwab

Financial institutions are pushing agentic AI past pilot mode and into document-heavy, regulated workflows like AML alerts and account closures, but many leaders still lack a clear model for where automation should run freely and where human judgment has to stay in the loop. In this episode, Yoav Naveh, Co-Founder and Co-CEO at Reindeer AI, examines how banks are structuring agent oversight so automation earns trust incrementally instead of replacing compliance teams outright. The conversation covers how to identify workflows ready for agentic AI, what signals show an agent is learning rather than failing, and how public and historical data can strengthen both compliance decisions and customer retention. This episode is sponsored by Reindeer AI. Learn how financial institutions are digitizing paper-based records to unlock usable data for AI, and using alternative data to enhance risk assessment, download our free PDF report, "AI in Financial Services Executive Cheat Sheet" at emerj.com/fcs1

Driving Operational Impact in BFSI with Agentic AI - with Yoav Naveh of Reindeer AI

CRM is shifting from a static repository to the core system that supplies the real‑time customer context required for dependable AI‑driven work. In this episode, Sharif Karmally, VP of SMB Product Marketing at Salesforce, explores with host Daniel Faggella how unified CRM data supports automated lead handling, accurate record updates, and predictive sales and service actions. Leaders will hear practical guidance on system integration, governance for human‑agent workflows, and building a data foundation that scales. This episode is sponsored by Salesforce. Learn how leading organizations approach AI investment more like a venture portfolio, download our free PDF report, "Beginning with AI," at emerj.com/aik1

Agentic CRM for SMB Automation - with Sharif Karmally of Salesforce

Most enterprise AI pilots don't stall because the underlying models fail — they stall once real production stakes, fragmented systems, and unclear ownership enter the picture. In this episode, Larissa Schneider, Co-Founder & COO at Unframe, unpacks why AI initiatives lose momentum on the way to production and how modular, reusable architecture changes that trajectory. The conversation covers where deployment friction actually originates, how modular AI components cut integration time from months to weeks, and what governance and auditability enterprises need before pushing AI-driven workflows live. This episode is sponsored by Unframe. Emerj reaches 1,000,000 listeners every year. Learn how leading AI brands partner with Emerj to build credibility and generate pipeline. 
 Learn more about how executive conversations drive pipeline for other AI brands - download our media kit at emerj.com/AD1

AI Deployment at Retail Speed - with Larissa Schneider of Unframe

Infrastructure readiness has become the real bottleneck for agentic AI in healthcare, as enterprises confront the shift from systems that generate content to systems that execute tasks across complex, regulated workflows. In this episode, Alex Tyrrell, SVP and CTO of Health at Wolters Kluwer, examines how agentic AI changes operational demands for healthcare organizations in conversation with host Matthew DeMello, highlighting the need for domain‑adapted reasoning, granular APIs, and stronger observability as agents drive higher‑volume system interaction. He underscores the practical implications for leaders: preparing backend systems for agent‑driven load, adapting models to real‑world workflows, and avoiding monolithic architectures that limit safe, scalable deployment. Learn how to evaluate AI vendors by assessing leadership expertise, and why funding benchmarks can signal product maturity and stability, download our free PDF report, "5 Ways to Select the Right AI Vendor," at emerj.com/aiv1

Models, Infrastructure, and Enterprise Readiness for Agentic AI - with Alex Tyrrell of Wolters Kluwer

Mobile app attackers already operate at machine speed, but most enterprise cyber functions still rely on manual, human-paced patch cycles to keep up. In this episode, Tom Tovar, Co-Creator at Appdome, examines how agentic AI is replacing manual vulnerability assessment and forcing cyber teams to become producers of protection rather than evaluators of risk. The conversation covers the shift from application-level security policies to release- and user-level personalization, the data and context needed to run agentic protection pipelines, and the accountability questions that come with agentic decision-making. This episode is sponsored by Appdome. Learn how financial institutions are digitizing paper-based records to unlock usable data for AI, and using alternative data to enhance risk assessment. Download our free PDF report, "AI in Financial Services Executive Cheat Sheet" at emerj.com/fcs1

The Mobile Security Imperative for Regulated Industries - with Tom Tovar of Appdome

A surge in AI adoption is forcing enterprises to expose sensitive data to new systems and access paths, creating security risks that traditional perimeter models can't contain. In this episode, Todd Vancil, Vice President of Veeam's Securiti AI Sales Engineering Team, examines how securing the data itself — through classification, labeling, and governed access — becomes the prerequisite for safely deploying AI at scale, in conversation with host Daniel Faggella, Emerj CEO and Head of Research. This episode is sponsored by Securiti AI . Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Turning Manual Manufacturing Variability into Data‑Driven Control – with Sebastian Dykas of Smith+Nephew

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