The Future of IT Operations with Automation and Real-Time Insights - with Troy Felix of BigPanda

Today’s guest is Troy Felix, RVP of Sales Engineering at BigPanda. BigPanda is a leading AIOps platform that helps enterprises prevent and resolve IT incidents faster through automation and real-time insights. Troy joins us to explore how automation and real-time data are transforming IT operations. He explains how organizations are using AIOps to reduce alert noise, speed up root cause analysis, and bridge communication gaps between IT, engineering, and SRE teams. Troy also discusses how industries like financial services, healthcare, e-commerce, and managed service providers are evolving from reactive firefighting to proactive, data-driven operations, despite challenges like high alert volumes and fragmented toolsets. We also dive into the stages of AI adoption in IT operations, including key obstacles such as siloed tools, resistance to change, and the need for better observability data. Troy offers a practical view on how AI is improving efficiency, service resilience, and team collaboration. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by BigPanda. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.