Guest: Daisy Wong, Head of Security Awareness, Medibank

On LinkedIn | https://www.linkedin.com/in/daisywong127/

Hosts:

Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]

On ITSPmagazine | https://www.itspmagazine.com/sean-martin

Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast

On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli

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Episode Notes

Kicking off the conversation, Marco noted the absence of his co-host Sean, whose focus often leans technical. This opened the door for a deeper exploration into the human and operational side of cybersecurity, an area Daisy Wong is uniquely equipped to discuss.

Daisy’s career journey, from earning a marketing degree to becoming Medibank’s Head of Security Awareness, is rooted in understanding human behavior. Her hands-on experience with phishing emails and time spent in a pen-testing team revealed how critical culture and communication are to effective cybersecurity.

The Power of Communication and Culture in Cybersecurity Daisy highlighted how her ability to simplify complex technical language became the cornerstone of her work in cybersecurity awareness. She emphasized that soft skills, like communication, are just as essential as technical know-how in navigating today’s cyber challenges.

Drawing cultural parallels, Daisy shared analogies from her cultural heritage, like the tradition of removing shoes before entering a home, and compared them to cybersecurity practices. Marco added an Italian twist, pointing to customs like cheek-kissing as a metaphor for ingrained behaviors. Together, they underscored how fostering a security-first mindset mirrors cultural conditioning—it requires intentionality, consistency, and collective effort.

Breaking Barriers and Building Bridges One of the key takeaways from the discussion was the need to break down the misconception that cybersecurity is solely a technical field. Daisy argued for creating environments where employees feel safe reporting security concerns, regardless of their technical background.

She shared strategies for fostering collaboration, like simple yet impactful initiatives during Cyber Awareness Month. These efforts, such as wearing branded T-shirts, can make security a shared responsibility and encourage open communication across teams.

Staying Ahead in an Evolving Threat Landscape Daisy also spoke about how cyber threats are evolving, particularly with the rise of generative AI. Traditional warning signs, like spelling mistakes in phishing emails, are being replaced with far more sophisticated tactics. She emphasized the need for organizations to stay adaptable and for individuals to remain vigilant.

While AI offers tools to identify risks, Daisy and Marco agreed that personal accountability and fundamental awareness remain irreplaceable in ensuring robust security practices.

In this lively episode of On Location with Marco Ciappelli, Daisy Wong spotlighted the indispensable role of human behavior, culture, and communication in cybersecurity. Her insights remind us that while technology evolves, the human element remains at the heart of effective cyber defense.

Cybersecurity isn’t just about systems and software—it’s about people. And as threats become more sophisticated, so must our strategies, blending technical tools with cultural awareness to create a resilient and adaptable defense

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This Episode’s Sponsors

Threatlocker: https://itspm.ag/threatlocker-r974

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Resources

Learn more and catch more stories from Australian Cyber Conference 2024 coverage: https://www.itspmagazine.com/australian-cyber-conference-melbourne-2024-cybersecurity-event-coverage-in-australia

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