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BBC Radio 4

Money Box

The government has promised more than £52mn to help people in the UK hit by huge rises in the price of heating oil. Around 1.5 million households in rural areas and particularly in Northern Ireland rely on heating oil for their central heating and the price has more than doubled since the Middle East conflict began. The help will be targeted at vulnerable households but how will it work in practice?

As the Bank of England decides to hold rates at 3.75%, figures show almost 1,000 mortgage deals have disappeared off the market since the start of last week.

How do thieves persuade sensible people to part with thousands of pounds? It's a question many of you have been asking, especially after the item on the programme a fortnight ago about civil servant Sara. She put $250 into what she thought was a cryptocurrency investment but ended up having £337,000 stolen. We'll ask a criminologist about the tricks and tactics that thieves use.

And, which animal did you decide should be on the Bank of England's new banknotes?

Presenter: Paul Lewis
Reporter: Sarah Rogers and Jo Krasner
Researcher: Luke Jarmyn
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 21st March 2026)

Heating Oil Guide and Banknotes

It's been a turbulent week for the mortgage market - as lenders adjusted their rates amid fears of a rise in inflation and what that will mean for interest rates. Average mortgage rates for a 2 and 5 year fix tipped above 5% for the first time since the summer this week, and they've been climbing since. In just a few days time the Bank of England will make its next interest rate decision, but a cut which had been widely anticipated two weeks ago, is now incredibly unlikely. Around 1.8 million people are to come off a fixed mortgage this year, and have some difficult decisions to make - what should they do?

Victims' charities have criticised a long awaited and much delayed fraud strategy published earlier this week by the government. Ministers have described it as a "major upgrade to Britain's defences" with £250mn pounds to be invested over the next three years. 

On Thursday a £100 cap on contactless card payments in the UK is being scrapped. The Financial Conduct Authority is giving banks the freedom to set their own limits, and in theory they could even remove the cap altogether. But it turns out many banks are not planning to change the limit at all, at least for now - why?

This week the Bank of England announced that British wildlife will replace historical figures on the next series of Bank of England banknotes. We asked Wildlife TV Presenter & Campaigner Chris Packham to tell us his ideas - from lapwings to foxes.

Presenter: Paul Lewis
Reporters: Dan Whitworth and Bisi Adebayo
Researcher: Jo Krasner
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Sat 14th March 2026)

Mortgage Rates and Banknotes

Just seven days has passed since the USA and Israel began their attacks on Iran. As the attacks become heavier and more destructive, the ripples of war are already spreading around the globe. There was an immediate jump in the price of oil and gas, now worsening, as processing plants and facilities are attacked and transport routes disrupted. Petrol prices at the pump have been creeping up too and are expected to rise further. Money Box listeners have been asking what it could mean for the price of gas, electricity, heating oil and filling up their car. 

A listener had more than £300,000 stolen from her in an investment scam. What can be done to catch the criminals who robbed her? 

And by the end of the month there should be an official free scheme to claim compensation for missold car finance. How will it work?

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researcher: Amber Mehmood
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 7th March 2026)

Middle East Conflict and Crypto Scams

The number of emergency hardship loans issued to former civil servants who are facing long delays for pension payments is "pitiful" according to a senior MP. Clive Betts, the deputy chair of Parliament's Public Accounts Committee, has told Money Box the loan system is "not adequate" after figures published for the first time earlier this week show fewer than 600 have been issued - compared to many thousands of people who are missing money. The Cabinet Office says an urgent recovery plan is underway and its immediate priority is to stabilise the service. Capita have previously apologised for the delays.

Nearly one in five adults now use Buy Now, Pay Later - instead of paying the whole cost upfront with a debit or credit card you can spread the cost interest free over three or four monthly payments. At one time it was young people driving the rise. But some new research from the Personal Finance Research Centre at the University of Bristol (commissioned by the Aberdeen Group Charitable Trust) suggests Buy Now, Pay Later is now spreading to older people. The number using it in their forties and sixties has grown by a third, with the biggest rise in the last two years among people in their fifties with the number using it up by half.

And, as a rare Pokémon card sells for 12 million pounds at auction - what's the appeal for collectors - and what should you think about when buying them?

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researcher: Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast Saturday 28th February 2026)

Civil Service Pension Loans and Pokémon Cards

Claims management firms have been warned by regulators to treat their customers fairly over compensation claims for mis-sold car finance. The financial regulator is set to announce its own free-to-use scheme for the millions of people who could be due compensation because the car finance deals they signed up to were mis-sold.
Private claims management firms, which have already taken on many claims, can take as much as 40% of any compensation eventually paid out.
The warning from the regulator includes telling consumers to guard against large charges to pull out of their claim, so-called exit fees, if they wish to switch to the free scheme.

And, if you've been shopping online recently you may have been asked to eschew your usual credit-card payment in favour of a new way to hand over your money: pay by bank. By cutting out the credit or debit card middlemen, you'll be saving the retailer some cost from payment fees. But what's in it for the online shopper - apart from having to put up with weaker consumer protection? 

Also, the savings and investment divide between those who are, and aren't, using the tax-free benefits of a junior ISA and the new figures which show how online scammers are targeting those who are trying to improve their personal finances.

Photo credit: Tim Goode/PA Wire

Motor Finance Claims and Pay by Bank

How hard is it for young people to find a job and once they do how can they make it pay? 

Some 16.1% of people aged 16 to 24 are not able to find work according to the latest government figures, the highest level for 10 years. Without a job, being able buying a home, paying into a pension or just pay the bills can seem impossible.

So what's the best way to go? Graduate job, apprenticeship or working your way up from an entry level job and what support is there for those struggling whilst on the hunt?

The Department for Work and Pensions told Money Box Live, "We’re determined to tackle youth unemployment, which is why we’re investing £1.5 billion through our Youth Guarantee in work experience, apprenticeships and subsidised jobs."

Joining Paul Lewis today is Barry Fletcher, Chief Executive of the Youth Futures Foundation, a charity focused on reducing youth unemployment. And Lizzie Crowley a skills advisor at the Chartered Institute of Personnel Development.

Presenter: Paul Lewis 
Producers: James Graham and Sarah Rogers
Editor: Robert Cave
Senior Editor: Justin Bones

(This episode was first broadcast on Wednesday the 18th of February 2026)

Picture credit BAE Systems

Money Box Live: Starting Out

The Chief Executive of Capita Public Services has apologised for the serious delays thousands of civil servants are facing simply to get paid their pensions. Richard Holroyd was speaking to MPs on the Public Accounts Committee on Thursday when he admitted his service was "overwhelmed" when it took over the running of the civil service pension scheme in December. We'll get reaction from people affected and hear from Sir Geoffrey Clifton-Brown, the Conservative Chair of the Public Accounts Committee.

Love might be in the air for some today - but with the roses and candlelight, comes a warning about criminals working in the shadows to trick people into giving away their money. Romance scams are types of fraud when a scammer pretends to be in a relationship with someone to gain money or personal information from them. They often start online or on social media. More than twenty million pounds was lost to romance scams in the first half of last year, up more than a third compared to 2024. We'll hear from one listener who says he lost £30,000 to a romance scam.

How will a planned replacement to the Lifetime ISA work and what will it mean for people who’ve already got one? 

And what to do if you think you might be eligible for the Warm Homes Discount this winter but haven't had the payment yet.

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researchers: Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 14th February 2026)

Pension Delays Apology and Romance Scams

Mortgages are one of the most important financial products most of us ever come across, but they're also complicated. With more than 7,000 products on the market, how do you pick the right one for you?

It can feel pretty overwhelming and hard to choose the best product at a time when rates are held at 3.75% but expected to fall, and relaxed lending rules mean some people can borrow 6.5 times their salary over longer terms. 

We'll answer listener questions about trackers, what term you should pick, and what to do if you're a first-time buyer.

Paul Lewis is joined by Sally Mitchell, a mortgage advisor at Versed Financial, and Paul Broadhead from the Building Societies Association.

Presenters: Paul Lewis and Felicity Hannah
Producers: Sarah Rogers and James Graham
Editor: Jess Quayle 
Senior News Editor: Sara Wadeson

(First broadcast 3pm Wednesday 11th February 2026)

Money Box Live: How to Pick a Mortgage

Debt charity StepChange says its research suggests around 2.5mn people who have debt on a credit card have paid more in interest, fees and charges over the past 18 months than they have repaid off the debt itself. Its survey of 6,000 adults, done by the polling organisation YouGov, found 1 in 20 adults had this persistent credit card debt. Its calling on the regulator, the Financial Conduct Authority, to improve the lending rules to stop debt building up and and ensure banks are intervening sooner to support customers in difficulty. The FCA says its rules mean that lenders should only provide credit to people who can afford to repay.

The government has started a hardship fund because thousands of newly retired civil servants have been kept waiting months for their pensions to be paid. The Public and Commercial Services union, which represents many civil servants, has described the situation as "catastrophic" and is calling for urgent action to put things right. In a joint statement Capita and the Cabinet Office said they are "deeply sorry for the worry, frustration, and distress this has caused." Adding they both take this responsibility "very seriously and are urgently working together to put this right."

New figures show that banks are refunding more of the money stolen from customer accounts, following new rules which force them to do so.

And as the big lenders offer mortgages worth six times people’s salary, what does this mean for borrowers?

Presenter: Paul Lewis
Reporters: Dan Whitworth, Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 7th February 2026)

Credit Card Debt and Civil Service Pensions

Student loans and their impact on graduates’ finances have dominated the news recently. The average student debt in England for 2024 graduates was approximately £53,000, with repayments being made when salaries hit a certain threshold set by the government.

But, the finer details on who gets what and how it's all repaid varies vastly depending on when and where students study. Rules also differ vastly across the UK. 

Recent campaigns have highlighted 'Plan 2' loans which focused on students in England who studied between September 2012 and July 2023 and the Chancellor's decision to freeze the salary threshold for repayments on these loans for three years, which means some graduates will now have to pay even more.

In this episode we'll discuss the rules for current students, past graduates, as well as how maintenance loans are worked out and what support might be available.

Joining Felicity Hannah is Tom Allingham from student money website, Save the Student and Graham Wright from the University of the West of England Bristol and National Association of Money Advisors.

Presenter: Felicity Hannah
Producer: Sarah Rogers
Editor: Jess Quayle
Senior Editor: Sara Wadeson

(This episode was first broadcast on Wednesday the 4th of February 2026)

Money Box Live: Student Loan Debate

How do you make sure that people get advice before they cash in their pension funds early? The latest figures show that more than £2 billion was released early by nearly 350,000 people in the three months to September. Only about one in 30 of the people who take money out get guidance or advice about their decision. The Government’s answer is what it calls a ‘stronger nudge’ and on Monday it is expected to set out its plans to MPs as a new Pension Bill comes to its finale in the House of Commons. Chair of the Work and Pensions Committee, Stephen Timms MP, thinks a nudge is not enough.

The Warm Home Discount gives customers on low incomes or in particular family circumstances £140 off one winter energy bill but Money Box has heard that some people who should be eligible to receive the discount are being refused because the scheme is running out of money and suppliers are tightening up the conditions. We speak to the boss of Utilita.

How to talk to children about money and 19,000 investors want to know why they have not been able to get their hands on their missing millions for well over a year. 

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researcher: Darin Graham
Producer: Alex Lewis
Editor: Richard Vadon

Warm Home Discount 'lottery'

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