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BBC Radio 4

Money Box

Claims management firms have been warned by regulators to treat their customers fairly over compensation claims for mis-sold car finance. The financial regulator is set to announce its own free-to-use scheme for the millions of people who could be due compensation because the car finance deals they signed up to were mis-sold.
Private claims management firms, which have already taken on many claims, can take as much as 40% of any compensation eventually paid out.
The warning from the regulator includes telling consumers to guard against large charges to pull out of their claim, so-called exit fees, if they wish to switch to the free scheme.

And, if you've been shopping online recently you may have been asked to eschew your usual credit-card payment in favour of a new way to hand over your money: pay by bank. By cutting out the credit or debit card middlemen, you'll be saving the retailer some cost from payment fees. But what's in it for the online shopper - apart from having to put up with weaker consumer protection? 

Also, the savings and investment divide between those who are, and aren't, using the tax-free benefits of a junior ISA and the new figures which show how online scammers are targeting those who are trying to improve their personal finances.

Photo credit: Tim Goode/PA Wire

Motor Finance Claims and Pay by Bank

How hard is it for young people to find a job and once they do how can they make it pay? 

Some 16.1% of people aged 16 to 24 are not able to find work according to the latest government figures, the highest level for 10 years. Without a job, being able buying a home, paying into a pension or just pay the bills can seem impossible.

So what's the best way to go? Graduate job, apprenticeship or working your way up from an entry level job and what support is there for those struggling whilst on the hunt?

The Department for Work and Pensions told Money Box Live, "We’re determined to tackle youth unemployment, which is why we’re investing £1.5 billion through our Youth Guarantee in work experience, apprenticeships and subsidised jobs."

Joining Paul Lewis today is Barry Fletcher, Chief Executive of the Youth Futures Foundation, a charity focused on reducing youth unemployment. And Lizzie Crowley a skills advisor at the Chartered Institute of Personnel Development.

Presenter: Paul Lewis 
Producers: James Graham and Sarah Rogers
Editor: Robert Cave
Senior Editor: Justin Bones

(This episode was first broadcast on Wednesday the 18th of February 2026)

Picture credit BAE Systems

Money Box Live: Starting Out

The Chief Executive of Capita Public Services has apologised for the serious delays thousands of civil servants are facing simply to get paid their pensions. Richard Holroyd was speaking to MPs on the Public Accounts Committee on Thursday when he admitted his service was "overwhelmed" when it took over the running of the civil service pension scheme in December. We'll get reaction from people affected and hear from Sir Geoffrey Clifton-Brown, the Conservative Chair of the Public Accounts Committee.

Love might be in the air for some today - but with the roses and candlelight, comes a warning about criminals working in the shadows to trick people into giving away their money. Romance scams are types of fraud when a scammer pretends to be in a relationship with someone to gain money or personal information from them. They often start online or on social media. More than twenty million pounds was lost to romance scams in the first half of last year, up more than a third compared to 2024. We'll hear from one listener who says he lost £30,000 to a romance scam.

How will a planned replacement to the Lifetime ISA work and what will it mean for people who’ve already got one? 

And what to do if you think you might be eligible for the Warm Homes Discount this winter but haven't had the payment yet.

Presenter: Paul Lewis
Reporter: Dan Whitworth
Researchers: Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 14th February 2026)

Pension Delays Apology and Romance Scams

Mortgages are one of the most important financial products most of us ever come across, but they're also complicated. With more than 7,000 products on the market, how do you pick the right one for you?

It can feel pretty overwhelming and hard to choose the best product at a time when rates are held at 3.75% but expected to fall, and relaxed lending rules mean some people can borrow 6.5 times their salary over longer terms. 

We'll answer listener questions about trackers, what term you should pick, and what to do if you're a first-time buyer.

Paul Lewis is joined by Sally Mitchell, a mortgage advisor at Versed Financial, and Paul Broadhead from the Building Societies Association.

Presenters: Paul Lewis and Felicity Hannah
Producers: Sarah Rogers and James Graham
Editor: Jess Quayle 
Senior News Editor: Sara Wadeson

(First broadcast 3pm Wednesday 11th February 2026)

Money Box Live: How to Pick a Mortgage

Debt charity StepChange says its research suggests around 2.5mn people who have debt on a credit card have paid more in interest, fees and charges over the past 18 months than they have repaid off the debt itself. Its survey of 6,000 adults, done by the polling organisation YouGov, found 1 in 20 adults had this persistent credit card debt. Its calling on the regulator, the Financial Conduct Authority, to improve the lending rules to stop debt building up and and ensure banks are intervening sooner to support customers in difficulty. The FCA says its rules mean that lenders should only provide credit to people who can afford to repay.

The government has started a hardship fund because thousands of newly retired civil servants have been kept waiting months for their pensions to be paid. The Public and Commercial Services union, which represents many civil servants, has described the situation as "catastrophic" and is calling for urgent action to put things right. In a joint statement Capita and the Cabinet Office said they are "deeply sorry for the worry, frustration, and distress this has caused." Adding they both take this responsibility "very seriously and are urgently working together to put this right."

New figures show that banks are refunding more of the money stolen from customer accounts, following new rules which force them to do so.

And as the big lenders offer mortgages worth six times people’s salary, what does this mean for borrowers?

Presenter: Paul Lewis
Reporters: Dan Whitworth, Jo Krasner and Niamh McDermott
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 7th February 2026)

Credit Card Debt and Civil Service Pensions

Student loans and their impact on graduates’ finances have dominated the news recently. The average student debt in England for 2024 graduates was approximately £53,000, with repayments being made when salaries hit a certain threshold set by the government.

But, the finer details on who gets what and how it's all repaid varies vastly depending on when and where students study. Rules also differ vastly across the UK. 

Recent campaigns have highlighted 'Plan 2' loans which focused on students in England who studied between September 2012 and July 2023 and the Chancellor's decision to freeze the salary threshold for repayments on these loans for three years, which means some graduates will now have to pay even more.

In this episode we'll discuss the rules for current students, past graduates, as well as how maintenance loans are worked out and what support might be available.

Joining Felicity Hannah is Tom Allingham from student money website, Save the Student and Graham Wright from the University of the West of England Bristol and National Association of Money Advisors.

Presenter: Felicity Hannah
Producer: Sarah Rogers
Editor: Jess Quayle
Senior Editor: Sara Wadeson

(This episode was first broadcast on Wednesday the 4th of February 2026)

Money Box Live: Student Loan Debate

Billions of pounds is lost each year to fraud, be that by criminals simply stealing someone's money or by thieves tricking victims into giving them their details before draining their bank accounts. It's a crime that is massively under-reported, with very low conviction rates too. To tackle this, a new agency's been created called 'Report Fraud'. It replaces the problematic "Action Fraud" which had been the place for victims to report fraud for over a decade. Paul Lewis interviews Chief Superintendent Amanda Wolf who's the Head of Report Fraud.

There are calls for a cut in the interest rate on some student loans. In recent weeks some graduates have been saying they feel they were missold their loans, because they're only paying off interest on what they owe, despite high levels of payments. The Department for Education says that its making what it called "tough but fair" decisions to protect taxpayers and students. We'll discuss that with the Higher Education Policy Institute.

There is growing pressure from charities and MPs for the government to introduce statutory regulation of the bailiff sector in England and Wales as a matter of urgency. Campaigners say it's about making sure people who are in debt aren't on the receiving end of bad practice form bailiffs breaking the rules.

And half a million households on heat networks now have new protections when it comes to their heating bills.

Presenter: Paul Lewis
Reporters: Bisi Adebayo and Dan Whitworth
Researcher: Niamh McDermott
Editor: Jess Quayle

(First broadcast on Radio 4 12pm Saturday 31st January 2026)

Report Fraud and Student Loans

The number of people working past retirement age is growing. New analysis of tax data found a 12% rise over the past five years. It was carried out by the specialist employment law firm, Littler, which says official estimates for the last financial year show 2.1 million workers and self-employed people are over state pension age. 
 
For some people carrying on working is a positive choice. They enjoy the routine, like the social side, and of course the money but for others it’s much more about necessity, when pensions alone not stretching far enough.

But, how flexible are employers when it comes to older workers and what are the tax implications of collecting your state or private pension while still working? 

To talk it all through Felicity Hannah is joined by Zoe Alexander, Director of Policy at Pensions UK, Morgan Vine, Director of Policy at charity Independent Age and Julie Dennis, Head of Inclusive Workplace Strategy at ACAS.

Presenter: Felicity Hannah
Producer: Sarah Rogers
Editor: Jess Quayle
Senior Editor: Sara Wadeson

(This episode was first broadcast on Wednesday the 28th of January 2026)

Money Box Life: Working for Longer

The chair of Parliament’s Energy Select Committee has told Money Box it’s “vital” the Energy Ombudsman is given new, stronger powers as quickly as possible. Bill Esterson says that it is too easy for energy suppliers to simply ignore ombudsman decisions leaving consumers powerless. Energy UK, which represents suppliers, says customers have the right to expect a good service and, in the vast majority of cases, suppliers are able to work with the Energy Ombudsman to resolve cases within 28 days.

As people live longer healthier lives more and more are working longer - often well past the state pension of 66. A new analysis of HMRC data found a 12 percent rise in the number of people working past the state pension age over the past five years. What's driving that increase?

Top tips for filing your self-assessment ahead of the deadline next week.

And as the number of payments made by cheque drops, what does the future look like for their usage? 

Presenter: Paul Lewis
Reporters: Dan Whitworth and Jo Krasner
Researcher: Haider Saleem
Editor: Jess Quayle
Senior News Editor: Sara Wadeson

(First broadcast 12pm Saturday 24th January 2026)

Energy Ombudsman Powers and Cheques

Buying a new car last year increasingly meant going electric. Around one in four new car buyers made that choice with almost half a million electric cars registered over the year, according to industry figures. That means there are more than 1.8 million fully electric cars driving around the UK, which is still only just over 5 per cent of cars on the road. But in the next few years, more motorists will start navigating the change because by 2030 the UK government is banning the sale of new petrol and diesel, with hybrids allowed until 2035. So how much do electric cars to buy and run, and how easy is it to travel long distances in them?

Joining Felicity Hannah are Stuart Masson from the website The Car Expert and Melanie Shufflebotham from Zap Map, which is an app and website showing where public charging points are.

Presenter: Felicity Hannah
Producer: Sarah Rogers
Editor: Jess Quayle 
Senior Editor: Sara Wadeson

(This episode was first broadcast on Wednesday the 21st of January 2026)

Money Box Live: Do Electric Cars Add Up?

Paul Lewis hears how complaints to the Energy Ombudsman reached a record high last year. Plus, the child benefit trap that is catching parents unawares. And we hear one listener's difficult experiences trying to sort out the financial affairs of her terminally ill father.

Presented by Paul Lewis. 
Reporter is Dan Whitworth.
Researchers were Sandra Hardial and Jo Krasner, studio manager Paul Lewis.
Our editor is Clare Worden.

Energy complaints rise to record levels

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