How and Why Customer Care Can Lead Digital Transformation with Celine Dumais at L'Oreal USA (MDE189)

How and Why Customer Care Can Lead Digital Transformation with Celine Dumais at L'Oreal USA (MDE189)

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Episode
188 of 641
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31M
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Engelsk
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Økonomi & Business

Minter Dialogue Episode #189 — This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the organization, the issues with customer care for a multi-brand environment and much more.

Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)


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