Ep 646: Personalizing The Employee Experience

Technology-driven mass personalization has completely transformed how we engage with brands as consumers. However, while companies have raced to deliver tailored products and services to their customers, the employee experience has lagged behind, with most organizations still operating standardized processes that treat all employees the same. At the same time, technological, social, and generational shifts have dramatically raised expectations for personalized workplace experiences, leaving organizations vulnerable to disengagement and talent loss if they continue with outdated, uniform approaches.

So, how can employers deliver the hyper-personalized employee experiences that today's workforce increasingly demands?

My Guest this week, Ayaskant Sarangi, CHRO at Mphasis Limited, an IT services company headquartered in Bangalore with operations across 50 countries and over 30,000 employees. Ayaskant shares valuable insights on how personalization can work at scale across the employee lifecycle and the vital importance of skills-based thinking in achieving this

In the interview, we discuss:

• [02:03] Why personalization has become the fundamental employee expectation in today's workplace

• [04:43] How HR can shape organizational culture to support individualized employee journeys

• [09:54] Leveraging technology to create hyper-personalized experiences throughout the employee lifecycle

• [13:17] Creating a horizontal tech layer that delivers consistent personalization across traditional HR silos

• [15:19] Moving from standardized role-based frameworks to personalized skills-based approaches

• [20:50] What the future is going to look like

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