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Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace. From CEOs to nurses, the restaurant world to Silicon Valley, Frances and Anne have a plan for anyone hoping to improve their their workplace. 

Follow Anne on Instagram @annemorriss and on LinkedIn @anne-morriss. Follow Frances on Instagram @francesxfrei and on LinkedIn @francesfrei

If you want to be on Fixable, call our hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem, or email us at fixable@ted.com.

 Hosted on Acast. See acast.com/privacy for more information.

Fixable

What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about how to communicate effectively. One listener struggles giving feedback to their elders, and another has a hard time speaking from the heart. A third listener finds themself getting defensive when asked questions, and the last caller wants to learn to speak like a leader without using empty jargon.

Featured guest

 • Follow Matt Abrahams on 
Instagram • , 
LinkedIn • , and at 
https://mattabrahams.com/

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

How to communicate with confidence, manage your nervous system, and speak the language of executives (w/ Matt Abrahams)

When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships. 

Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

The secrets of a great apology | from WorkLife with Adam Grant

Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share practical advice on how to take control of your presence as a speaker, and make a persuasive case for practicing in low-stakes environments. Frances also shares a surprising piece of style advice.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

Toolkit: Talk Like a Leader (Part 2)

We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In the first part of this essential Toolkit segment, Anne and Frances break down the learnable skills that everyone can use to communicate more confidently and effectively. They share practical ways to help others avoid embarrassment, get on the same “frequency" with your conversation partners, and deliver comments that are clear, concise, and persuasive.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

Toolkit: Talk Like a Leader (Part 1)

Giving and receiving feedback is an important part of any job or relationship—but it can be tricky to get it right. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they break down the different kinds of workplace feedback and share common pitfalls that can keep you and your colleagues from reaching your full potential. They also offer actionable tips for delivering both praise and critique, along with advice for what to do with criticism that falls short of constructive.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

Toolkit: Give Better Feedback

The Washington Post, owned by Jeff Bezos, recently carried out a massive layoff that eliminated more than a third of its staff. In this episode of Unsolicited Advice, Anne and Frances dive deeper into the underlying issues affecting the paper and the journalism industry at large, arguing that Bezos should sell the company to a team of can-do entrepreneurs who are willing to truly listen to the data, take big swings, and rebuild the paper’s reputation at a time when great journalism is more important than ever.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

Unsolicited Advice: Why Jeff Bezos should sell the Washington Post

We all carry insecurities and negative beliefs that can quietly hold us back—but rewriting that narrative is up to us. In this episode, Anne and Frances call on leadership expert and executive coach Muriel Wilkins, author of the new book Leadership Unblocked, to unpack the self-doubt that often stands in our way. Together, they break down Muriel’s seven most common leadership blockers, examine where these limiting beliefs come from, and answer listener questions about how to get what you want at work.

Featured guest

 • Follow Muriel Wilkins on 
Instagram • , 
LinkedIn • , and at 
https://www.murielwilkins.com/ • Buy 
Leadership Unblocked • by Muriel Wilkins

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

How to challenge negative self-beliefs (w/ Master Fixer Muriel Wilkins)

When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administration’s efforts to reshape the public sector, Anne and Frances are back with a new Unsolicited Advice segment to set the record straight about what layoffs mean for an organization — and the responsibility leaders have to own what went wrong.

This episode originally aired on March 3, 2025.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

(Re-release) Unsolicited Advice: How to handle layoffs with care

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how the company bet on exceptional service rather than traditional marketing, built a deliberately distinctive workplace culture, and the steps founder Tony Hsieh took to put happiness at the center of his business model.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

How Zappos outperformed Amazon

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a final caller wants to empower her team while keeping important issues and decisions on track. 

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast

 Hosted on Acast. See acast.com/privacy for more information.

How Zappos outperformed Amazon

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