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Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace. From CEOs to nurses, the restaurant world to Silicon Valley, Frances and Anne have a plan for anyone hoping to improve their their workplace. 

Follow Anne on Instagram @annemorriss and on LinkedIn @anne-morriss. Follow Frances on Instagram @francesxfrei and on LinkedIn @francesfrei

If you want to be on Fixable, call our hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem, or email us at fixable@ted.com.

 Hosted on Acast. See acast.com/privacy for more information.

Fixable

When people don’t feel safe speaking up at work, fear spreads, trust falls apart, and good people head for the exits. That’s the story emerging from Unwell Networks, the media company led by Call Her Daddy host Alex Cooper and her husband, Matt Kaplan, where reports describe an alleged pattern of intimidation and retaliation inside the company. In this Unsolicited Advice segment, Anne and Frances unpack what appears to have gone wrong at Unwell Networks and break down the concept of psychological safety: why it matters so much to high-performing teams, how leaders can unknowingly undermine it, and what it takes to build a workplace where people feel safe enough to ask questions, admit mistakes, and disagree without being afraid of what will happen next. 

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

Unsolicited Advice: How Alex Cooper and other creators can build a psychologically safe workplace

You can’t avoid stress altogether, but you can choose the kind that helps instead of harms. In this Quick Fixes episode, Anne and Frances are joined once more by Master Fixer Kelly McGonigal to tackle three listener questions in under 30 minutes. One listener asks how to spot the early signs of burnout, another worries about adding the stress of a new job to their already stressful home life, and a final Fixer wants help breaking a compulsive email-checking habit.

Featured guest

 • Follow Kelly McGonigal on 
Instagram • and at 
https://www.kellymcgonigal.com • Buy Kelly's book 
Joy Is a Risk Worth Taking

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to stop checking your email, avoid burnout, and build better stress habits (w/ Master Fixer Kelly McGonigal)

We all deal with stress in our lives, and it’s tempting to try to avoid it altogether. But the people who face stress head-on often handle it most skillfully. In this episode, Anne and Frances are joined by Kelly McGonigal, a health psychologist and lecturer at Stanford University who studies different ways people respond to stress. Together, they unpack practical strategies to strengthen your stress response, examine the choices and attitudes of people who thrive under pressure, and explore the benefits of a “challenge” mindset for you and your team. Kelly also shares nine simple strategies for finding courage in high-stress moments, and makes the case that joy is a risk worth taking.

Featured guest

 • Follow Kelly McGonigal on 
Instagram • and at 
https://www.kellymcgonigal.com • Buy Kelly's book 
Joy Is a Risk Worth Taking

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to strengthen your stress response (w/ Master Fixer Kelly McGonigal)

Do you feel like work is taking over your life? Guy Winch is a psychologist and author of the book Mind Over Grind: How to Break Free When Work Hijacks Your Life. In this episode, Anne sits down with Guy at the annual TED conference in Vancouver to discuss the insidious ways work can follow you home and how to set boundaries to avoid burnout. They dig into the harmful effects of after-hours rumination, share practical rituals to help you separate work from the rest of your life, and offer tips on how to take a truly restorative vacation. 

Featured guest

 • Follow Guy Winch on 
Instagram • , 
LinkedIn • , and at 
https://www.guywinch.com/ • Buy Guy's book 
Mind Over Grind

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to prevent burnout (w/ Master Fixer Guy Winch)

Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. In this Unsolicited Advice segment, Anne and Frances take a closer look at what Southwest got so right in the beginning, the decisions that led to this moment, and what CEO Bob Jordan could still do to turn the plane around.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

Unsolicited Advice: How Southwest Airlines lost its way

When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs Institute, to investigate the systems that make jobs bad and reveal what it takes to make them better for everyone. Zeynep breaks down the four elements of her “good job strategy,” and together they look at companies that have made these changes and are outperforming because of it. 

Featured guest

 • Follow Zeynep Ton on 
LinkedIn • and at 
https://www.zeynepton.com/

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok

Chapters

 • WHAT IS A GOOD JOB AND WHAT ARE THE STAKES
 • COMPANY EXAMPLES THAT USE THE GOOD JOB STRATEGY 
 • DOING IT SMALL SCALE WITH MOE’S ORIGINAL BBQ
 • FOUR OPERATIONAL CHOICES THAT LEAD TO GOOD JOB OUTCOMES
 • 1- FOCUS AND SIMPLIFY 
 • 2 - STANDARDIZATION & EMPOWERMENT
 • 3 - CROSSTRAINING
 • 4 - OPERATE WITH SLACK
 • HOW TO APPLY THESE CHANGES TO YOUR SMALL TEAM

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

4 steps you can do to build a better job (w/ Zeynep Ton)

What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about how to communicate effectively. One listener struggles giving feedback to their elders, and another has a hard time speaking from the heart. A third listener finds themself getting defensive when asked questions, and the last caller wants to learn to speak like a leader without using empty jargon.

Featured guest

 • Follow Matt Abrahams on 
Instagram • , 
LinkedIn • , and at 
https://mattabrahams.com/

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to communicate with confidence, manage your nervous system, and speak the language of executives (w/ Matt Abrahams)

When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships. 

Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

The secrets of a great apology | from WorkLife with Adam Grant

Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share practical advice on how to take control of your presence as a speaker, and make a persuasive case for practicing in low-stakes environments. Frances also shares a surprising piece of style advice.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

Toolkit: Talk Like a Leader (Part 2)

We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In the first part of this essential Toolkit segment, Anne and Frances break down the learnable skills that everyone can use to communicate more confidently and effectively. They share practical ways to help others avoid embarrassment, get on the same “frequency" with your conversation partners, and deliver comments that are clear, concise, and persuasive.

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDAudioCollectiveVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to strengthen your stress response (w/ Master Fixer Kelly McGonigal)

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