Why Kindness is Key to Leadership Success and Happy Employees

What if the key to effective leadership, communication and fostering good culture is as simple as just being nice? It may be, according to author and business owner Winn Claybaugh. He’s the founder, co-owner, and dean of Paul Mitchell Schools, a group with more than 100 cosmetology or barbering schools throughout the United States. He tells host Jason Almire that his widely-acclaimed self-help book, “Be Nice (Or Else!),” still resonates more than 20 years and a pandemic later.

Winn tells Jason that, while his background is in cosmetology and barbering, this idea of prioritizing kindness can translate to every industry because it goes to the heart of a fundamental need — people wanting to enjoy their job. He says the best leaders take responsibility for the culture of a workplace and use their influence to focus not just on systems, but making employees feel like they belong. And with that sense of belonging, he argues productivity and profits increase while absenteeism diminishes.

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