After the Demo: When AI Stops Impressing and Starts Mattering

In This Episode

Have we reached the point where AI is beginning to matter in a commercial sense or are we still in the ‘figuring it out’ stage and it’s not driving outcomes yet?

In this episode host Jason Henrichs is joined by Prashant Mehrotra, Chief AI Officer at U.S. Bank, and John Sun, Co-Founder and CEO of Spring Labs, for a deep dive into the frontier that is AI.

Listen as these executives share insights on AI as a transformational force, not just one part of the organization. Everyone needs to be brought along on the journey which requires evangelization, education, building, and execution as one. Best techs just exist, it should not feel like you are doing AI, you should just be doing your work — a state where intelligence is embedded and is everywhere.

The trio also explore the importance of balancing innovation with responsibility, and using AI thoughtfully. AI is complex, and organizations need to know where best to use it. There’s no need to overengineer every single solution. Generative AI costs every time you use it and human oversight remains essential, particularly in highly regulated environments.

As we search for efficiency and transformation for good, is AI the next set of prosperity, similar to the invention of the automobile?

This episode is part of the Hot Takes series, powered by U.S. Bank, and was recorded live at the University of Utah’s FintechXchange Conference.