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Daniel Faggella

The AI in Financial Services is for non-technical financial services leaders looking to find AI opportunities, build an AI strategy, and deliver ROI.

Each week, Emerj AI Research team (and CEO Daniel Faggella) interview leaders from global financial services firms and unicorn AI startups to get to the heart of AI ROI - uncovering what's working and what's not working for FinServ leaders.

Visit our advertising page to learn more about reaching our executive audience of AI adopters in the world's largest banking and insurance firms: https://emerj.com/advertise

AI in Financial Services Podcast

Architectural decision‑making in large enterprises can break down when system knowledge is fragmented, slowing delivery and creating inconsistent outcomes across teams. In this episode, Amar Akshat, Senior Vice President of Architecture at PaySafe, examines how codified organizational memory and deterministic guardrails enable intelligent systems to accelerate development without sacrificing control. He highlights the shift toward machine‑readable decision records, intent‑driven interfaces, and standardized design patterns that help enterprises reduce drift, strengthen compliance, and move faster with greater confidence. Learn how brands work with Emerj and other Emerj Media options at http://go.emerj.com/partner

How Intelligent Systems Accelerate Enterprise Decisions - with Amar Akshat of Paysafe

Regulated industries are facing mounting pressure to adopt AI while maintaining absolute accuracy, data protection, and clear human accountability. In this episode, Steve Hasker, CEO at Thomson Reuters, joins Emerj's Matthew DeMello to examine how these demands are reshaping expectations for model reliability, data isolation, and the future of high‑stakes regulatory work. The discussion highlights the need for transparent guardrails, expert‑trained systems, and new approaches to handling large‑scale filings without compromising oversight. Want to share your AI adoption story with executive peers? Click go.emerj.com/expert1 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

How AI Is Reshaping Regulated Professional Workflows - with Steve Hasker of Thomson Reuters

Modern enterprise leaders face a critical strategic challenge in balancing seamless digital onboarding with the increasing threat of sophisticated, AI-driven fraud. In this episode, Mary Ann Miller, VP of Client Experience and Fraud Advisor at Prove, unpacks why a robust "welcome mat" strategy centered on high-assurance identity verification enables the safe scaling of high-value services and drives institutional ROI. The conversation examines the implementation of endpoint bot protection to counter agentic AI attacks, the transition to intelligent data pre-fill to reduce abandonment, and the role of tokenized identity in creating a persistent, frictionless customer experience. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast.

Defending Bank Onboarding Against Evolving Risk with Mary Ann Miller of Prove

Today's guest is Tal Elyashiv, Co-founder and Managing Partner at SPiCE VC. Tal joins Emerj's Nick Gertsch to explore how tokenization is moving from pilot programs into institutional-scale deployment — and what that means for settlement infrastructure, governance, and enterprise AI strategy in regulated financial systems. They discuss the real signals of production readiness, where AI is generating measurable ROI today (from compliance monitoring to customer operations), and why identity verification and human-in-the-loop controls are becoming mission-critical as AI-driven fraud accelerates. Want to share your AI adoption story with executive peers? Click emerj.expert for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast!

From Pilots to Production in The New Era of Tokenized Finance with Tal Elyashiv of SPiCE VC

Today's guest is Kiruba Eswaran, CEO at Eleos Life. Eleos Life provides a fully digital platform for life and disability insurance. The platform offers 24/7 AI-guided assistance to help users navigate the application process, compare options, and manage coverage. It also includes optional wellness-related perks available to eligible customers. Kiruba joins Emerj Client Narrative & Content Strategy Lead, Nick Gertsch, to discuss how data and AI are reshaping insurance distribution, from improving customer education at scale to embedding protection at the right moments inside modern digital ecosystems. Kiruba also shares practical takeaways on where AI is driving real ROI, including scaling compliant policy support, increasing conversion through comprehension and "positive friction," and reserving human advisors for the empathy-heavy moments that require deeper personalization. Want to share your AI adoption story with executive peers? Click emerj.com/expert for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/mediakit.

Scaling Trust in the Next Era of Insurance - with Kiruba Eswaran of Eleos Life

Today's guest is Debjit Saha, VP of Engineering & Product for Risk & Compliance at MoneyGram. Debjit focuses on building data- and AI-driven controls for fraud, compliance, and payments decisioning. Debjit joins Emerj Editorial Director Matthew DeMello to explore how financial institutions can unify fraud, AML, and sanctions data amid rising costs, regulatory scrutiny, and sophisticated threats. Debjit also highlights practical steps for enterprise leaders: standardize tooling to bridge silos, shift to model-based detection to reduce false positives, and implement tiered human-in-the-loop controls for greater compliance efficiency. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast!

Why Siloed Fraud and AML Systems Are Failing Financial Institutions - with Debjit Saha of MoneyGram

Today's guest is Debjit Saha, VP of Engineering & Product for Risk & Compliance at MoneyGram. Debjit focuses on building data- and AI-driven controls for fraud, compliance, and payments decisioning. Debjit joins Emerj Editorial Director Matthew DeMello to explore how payments teams can modernize risk and compliance as fraud grows more sophisticated, customer tolerance for friction shrinks, and regulators demand stronger explainability. Debjit also highlights pragmatic steps leaders can take to build credibility quickly—starting with high-impact use cases, designing for auditability, and placing human oversight where it matters most. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

How Payments Firms Secure AI While Meeting Regulatory Demands - with Debjit Saha of MoneyGram

Today's guest is Mary Ann Miller, VP and Fraud Executive Advisor at Prove. Mary Ann brings extensive experience in fraud prevention, identity risk, and digital onboarding across financial services. Mary Ann joins Emerj Senior Editor, Marilie Fouchè, to discuss how financial institutions are applying data and AI to modernize customer onboarding while managing fraud, risk, and regulatory requirements. Mary Ann also breaks down how AI-driven identity verification can automate manual checks, safely support data pre-fill, and flag suspicious or non-human activity earlier in the onboarding process. The conversation highlights how these workflow changes can reduce operational burden, lower customer abandonment, and improve fraud outcomes without slowing down legitimate customers. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Reducing Friction and Fraud in Financial Services Onboarding – with Mary Ann Miller of Prove

Today's guest is Nicole Haverly, Vice President of Credit Unions at nCino. nCino is a provider of intelligent banking solutions. Headquartered in Wilmington, North Carolina, the company helps banks and credit unions modernize and streamline core banking tasks, empowering financial institutions of all sizes globally to deliver faster, more intelligent, and customer-friendly banking experiences. Nicole joins Emerj Senior Editor, Marilie Fouché, to discuss how credit unions can balance community-focused member experiences with the growing demand for digital-first engagement. Nicole also explains practical ways automation and AI can streamline account opening and lending, reduce manual data entry, and allow staff to focus on deeper, high-value member interactions, driving measurable results in efficiency, product adoption, and member retention. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast!

Driving Trust and Community Through Technology in Credit Unions – with Nicole Haverly at nCino

Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at the First National Bank of Omaha. FNBO is a regional bank founded in 1857 that provides retail and commercial banking services across eight states. Kyle brings extensive experience in designing customer journeys and integrating technology to meet evolving expectations. Kyle joins Emerj Editorial Director Matthew DeMello to discuss how financial services leaders can leverage data and AI to create seamless, personalized, and human-centered customer experiences. He also shares practical strategies for measuring engagement, optimizing workflows, and scaling AI-driven personalization while maintaining trust and compliance. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

How Intelligent Systems Accelerate Enterprise Decisions - with Amar Akshat of Paysafe

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