Building an Innovative Culture From the Top - with Josephine Baliah

This month's theme is the culture of innovation within banks. When we did our AI in banking Vendor Scorecard and Capability Map report and we asked bankers what the biggest barrier to AI adoption in banking was, the number one response was the lack of a culture of innovation within banks. And the question is: how do we change that? How do we cultivate that culture? In this episode, we interview Josephine Baliah, former Head of Client Experience Design at FirstRand Group, about having leadership that steps behind innovation. She talks about what the leadership can do and where it can be hired from.