Gadi Shamia, CEO at Replicant, discusses the future of bots for contact center automation to improve customer service
- Forfatter
- Afsnit
- 131
- Udgivet
- 7. aug. 2022
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 131 of 373
- Længde
- 40M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Send us Fan Mail
Gadi Shamia, Replicant CEO and co-founder, has been delivering innovation to help customers have better service experiences for more than a decade. He helped grow and sell Echosign to Adobe for $400M in 2011 then went on to lead Talkdesk which most recently raised $230M at a $10B valuation. Gadi's a serial entrepreneur and a deep thinker who believes in the power of AI to make people better.
Listen and learn:
1. Why we hate calling customer support... and how AI is making the experience better 2. Why automation beyond IVR is saving contact centers 3. What happens when AI makes bad decisions 4. When it's ok to "nudge" users to work with the bot... even when they ask for a human 5. The ethical implicatio ns of bots pretending to be human 6. What new careers will be created when call center agents are replaced by bots
References in this episode:
Replicant • on Twitter The Replicant blogThe Open Ethics AI initiativeKrishna Gade from Fiddler on AI and The Future of Work • John Oliver's riff on automation -
Join Dan Turchin and 4 seasoned technology and people leaders on Sept. 17 for an executive discussion on AI, leadership, and the future of work. Attendees will receive a complimentary personalized AI Maturity Industry Benchmarks Report ($499 value). Reserve your seat: https://go.peoplereign.io/virtual-event-when-intelligence-is-everywhere-intelligence-is-nowhere
Other podcasts you might like ...
- The Journal.The Wall Street Journal & Spotify Studios
- The Can Do WayTheCanDoWay
- HW News Business Tit-BitsHW News Network
- 1,5 graderAndreas Bäckäng
- Self-Compassionate ProfessorPhD
- Networth and Chill with Your Rich BFFVivian Tu
- Don't Be SourMaxx Chewning
- Mark My Words PodcastMark Homer
- EGO NetCastMartin Lindeskog
- The Pathless Path with Paul MillerdPaul Millerd
- The Journal.The Wall Street Journal & Spotify Studios
- The Can Do WayTheCanDoWay
- HW News Business Tit-BitsHW News Network
- 1,5 graderAndreas Bäckäng
- Self-Compassionate ProfessorPhD
- Networth and Chill with Your Rich BFFVivian Tu
- Don't Be SourMaxx Chewning
- Mark My Words PodcastMark Homer
- EGO NetCastMartin Lindeskog
- The Pathless Path with Paul MillerdPaul Millerd
