Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121
- Forfattere
- Afsnit
- 141
- Udgivet
- 7. jul. 2022
- Forlag
- 0 Anmeldelser
- 0
- Afsnit
- 141 of 276
- Længde
- 1T 9M
- Sprog
- Engelsk
- Format
- Kategori
- Økonomi & Business
Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.
In this episode… 1. The on-call burden 2. Alarm management 3. Escalation paths 4. Incentives for the volunteer teams 5. Deployment processes 6. Improving standards and expectations 7. Human centric vs. machine centric
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