Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

0 Anmeldelser
0
Episode
141 of 277
Længde
1T 9M
Sprog
Engelsk
Format
Kategori
Økonomi & Business

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.

In this episode… 1. The on-call burden 2. Alarm management 3. Escalation paths 4. Incentives for the volunteer teams 5. Deployment processes 6. Improving standards and expectations 7. Human centric vs. machine centric

SponsorsTop End DevsRaygun | Click here to get started on your free 14-day trialCoaching | Top End Devs LinksIntercom's On-Call Strategy to Avoid Engineer Burnout [2021] 10 technical strategies to avoid when scaling your startup (and 5 to embrace) - Inside Intercom Infrastructure at speed: 5 lessons learned from building Intercom in EuropeBrian ScanlanTwitter: @brian_scanlanLinkedIn: Brian Scanlan Picks • Brian- speedtapefilms • Jonathan- Mafia Prince: Inside America's Most Violent Crime Family and the Bloody Fall of La Cosa Nostra • Will - ThirdWeb.com

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy


Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Prøv nu
DK - Details page - Device banner - 894x1036

Other podcasts you might like ...