Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Prøv nu
DK - Details page - Device banner - 894x1036
Cover for Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Varighed
7T 38M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit. Topics discussed include: The DNA of service excellence How to implement service training and education How to develop effective service measurements Building a culture of accountability Recognizing and reward systems

© 2020 Ascent Audio (Lydbog): 9781663707635

Udgivelsesdato

Lydbog: 20. juli 2020

Andre kan også lide...

  1. Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception
    Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception Michael Barnett
  2. Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand
    Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand Kelly McDonald
  3. Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service
    Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service David Thompson
  4. Customer Service: 101: A Step-by-step guide to enhancing customer service
    Customer Service: 101: A Step-by-step guide to enhancing customer service David Elliot
  5. Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
    Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty Lisa Ford
  6. How a Successful Person Thinks
    How a Successful Person Thinks Sachin Naha
  7. Customer Service for Beginners: Develop 5 Star Customer Service Skills for Success
    Customer Service for Beginners: Develop 5 Star Customer Service Skills for Success T J Alistair
  8. The Killer Instinct: How To Master It And Achieve Anything That You Want
    The Killer Instinct: How To Master It And Achieve Anything That You Want Omar Johnson
  9. Beyond the Lines: Creating a Leadership Culture to Achieve Extraordinary Results
    Beyond the Lines: Creating a Leadership Culture to Achieve Extraordinary Results Rusty Komori
  10. Beyond the Game: Creating a Leadership Culture to Achieve Extraordinary Results
    Beyond the Game: Creating a Leadership Culture to Achieve Extraordinary Results Rusty Komori
  11. How to Build a Better You
    How to Build a Better You Bryan Dodge
  12. Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
    Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Micah Solomon
  13. Edgy Conversations: How Ordinary People Achieve Outrageous Success
    Edgy Conversations: How Ordinary People Achieve Outrageous Success Dan Waldschmidt
  14. The Elite Mindset Secrets of High Performers and How to Think Like Them
    The Elite Mindset Secrets of High Performers and How to Think Like Them J Maz
  15. Achieve Your Dreams: The Ultimate Guide to Goal Setting: Set Clear Goals Overcome Obstacles and Achieve Greatness
    Achieve Your Dreams: The Ultimate Guide to Goal Setting: Set Clear Goals Overcome Obstacles and Achieve Greatness Maya Sinclair
  16. Achieve Your New Year Goals and Dreams in 12 Months
    Achieve Your New Year Goals and Dreams in 12 Months Anderson M. Hill
  17. WINNERS’ HABITS: Elevate Your Life with the Habits of Success (2024 Guide for Beginners)
    WINNERS’ HABITS: Elevate Your Life with the Habits of Success (2024 Guide for Beginners) JEWEL CLAYTON
  18. Motivation: Fueling Your Drive to Achieve Personal and Professional Goals
    Motivation: Fueling Your Drive to Achieve Personal and Professional Goals Coral Nunez
  19. Mindset Shift: Unlock Your Path to Financial Freedom, Personal Growth, and Success Habits: Transform Your Habits, Boost Productivity, Build Emotional Intelligence, and Achieve Lasting Abundance
    Mindset Shift: Unlock Your Path to Financial Freedom, Personal Growth, and Success Habits: Transform Your Habits, Boost Productivity, Build Emotional Intelligence, and Achieve Lasting Abundance Ethan Morgan

Vælg dit abonnement

  • Over 600.000 titler

  • Download og nyd titler offline

  • Eksklusive titler + Mofibo Originals

  • Børnevenligt miljø (Kids Mode)

  • Det er nemt at opsige når som helst

Den mest populære

Premium

For dig som lytter og læser ofte.

129 kr. /måned
  • 1 konto

  • 100 timer/måned

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Unlimited

For dig som lytter og læser ubegrænset.

149 kr. /måned
  • 1 konto

  • Ubegrænset adgang

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Family

For dig som ønsker at dele historier med familien.

Fra 179 kr. /måned
  • 2-6 konti

  • 100 timer/måned pr. konto

  • Fri lytning til podcasts

  • Kun 39 kr. pr. ekstra konto

  • Ingen binding

2 konti

179 kr. /måned
Start tilbuddet

Flex

For dig som vil prøve Mofibo.

89 kr. /måned
  • 1 konto

  • 20 timer/måned

  • Gem op til 100 ubrugte timer

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Prøv gratis