Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand Kelly McDonald
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
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- 7T 38M
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- Engelsk
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Økonomi & Business
No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit. Topics discussed include: The DNA of service excellence How to implement service training and education How to develop effective service measurements Building a culture of accountability Recognizing and reward systems
© 2020 Ascent Audio (Lydbog): 9781663707635
Udgivelsesdato
Lydbog: 20. juli 2020
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