Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036

The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

Sprog
Engelsk
Format
Kategori

Økonomi & Business

Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . .

“Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—”

“But that’s not a liquid!”

“Excuse me, ma’am?”

“It’s not a liquid! It’s water!”

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.

Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

© 2009 Andrews McMeel Publishing, LLC (E-bog): 9780740797798

Release date

E-bog: 22. december 2009

Andre kan også lide...

  1. The 22 Immutable Laws of Branding Al Ries
  2. Win Every Argument: The Art of Debating, Persuading and Public Speaking Mehdi Hasan
  3. Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand Bill Price
  4. Treat Me Like a Customer: Using Lessons from Work to Succeed in Life Louis Upkins, Jr.
  5. Design Any Disaster: The Revolutionary Blueprint to Master Your Next Crisis or Emergency Patrick Hardy
  6. Win the Customer: 70 Simple Rules for Sensational Service Flavio Martins
  7. Summary of Bonnie Wan's The Life Brief IRB Media
  8. The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer Blake Morgan
  9. Customer Service for Beginners: Develop 5 Star Customer Service Skills for Success T J Alistair
  10. The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World Belinda Gerdt
  11. Seen, Loved and Heard: A Guided Journal for Feeding the Soul Tabitha Brown
  12. Summary of Luke Sullivan's Hey Whipple, Squeeze This IRB Media
  13. The Power of Potential: How a Nontraditional Workforce Can Lead You to Run Your Business Better Tom D'Eri
  14. My New American Life: A Novel Francine Prose
  15. What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business Nicholas Webb
  16. Creators Take Control: How NFTs Revolutionize Art, Business, and Entertainment Edward Lee
  17. Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers Karin Hurt
  18. The One-Hour Strategy: Building a Company of Strategic Thinkers Jeroen Kraaijenbrink
  19. Which Way Is North: A Creative Compass for Makers, Marketers, and Mystics Will Cady
  20. The Warren Buffett Stock Portfolio: Warren Buffett's Stock Picks: When and Why He Is Investing in Them Mary Buffett
  21. Leadership for a Digital World: The Transformation of GE Appliances Annika Steiber
  22. How to Exceed Customer Expectations: 30 Minute Success Series Brad Worthley
  23. Permission Marketing: Turning Strangers into Friends, and Friends into Customers Seth Godin
  24. The Emotionally Intelligent Leader Daniel Goleman
  25. Catch of the Decade: How to Launch, Build and Sell a Digital Business Hezi Leibovich
  26. Work the System (5th edition) Sam Carpenter
  27. Invention in PR Adam Ritchie
  28. Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Shep Hyken
  29. Answering the Ultimate Question: How Net Promoter Can Transform Your Business Richard Owen
  30. I'll Be Back: How To Get Customers To Come Back Again & Again Shep Hyken
  31. Kanban for Beginners: Streamline Your Workflow and Enhance Productivity Jacob Richardson
  32. Sway: Implement the G.R.I.T. Marketing Method to Gain Influence and Drive Corporate Strategy Christina Del Villar
  33. The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers Daniel Quick
  34. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Jeanne Bliss
  35. Joy at Work: Organizing Your Professional Life Marie Kondo
  36. Change for Good: An Action-Oriented Approach for Businesses to Benefit from Solving the World's Most Urgent Social Problems Paul Klein
  37. Pay Attention! : How to Listen, Respond and Profit from Customer Feedback: How to Listen, Respond, and Profit from Customer Feedback Jill Applegate
  38. People First: The 5 Steps to Pure Human Connection and a Thriving Organization Jackie Carpenter
  39. What Makes Time Special? Craig Callender
  40. The New Art of Ideas: Unlock Your Creative Potential Robin Landa
  41. Will Post for Profit: How Brands and Influencers Are Cashing In on Social Media Kate Fleming
  42. Leadership from Bad to Worse: What Happens When Bad Festers Barbara Kellerman
  43. The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World John R DiJulius III
  44. Leading the Life You Want: Skills for Integrating Work and Life Stewart D. Friedman
  45. The Money Basics: How to Become Your Own Financial Hero Peter Komolafe
  46. The Healthy Workplace: How to Improve the Well-Being of Your Employees---and Boost Your Company's Bottom Line Leigh Stringer

Vælg dit abonnement

  • Over 600.000 titler

  • Download og nyd titler offline

  • Eksklusive titler + Mofibo Originals

  • Børnevenligt miljø (Kids Mode)

  • Det er nemt at opsige når som helst

Flex

For dig som vil prøve Mofibo.

89 kr. /måned
  • 1 konto

  • 20 timer/måned

  • Gem op til 100 ubrugte timer

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Prøv gratis
Den mest populære

Premium

For dig som lytter og læser ofte.

129 kr. /måned
  • 1 konto

  • 100 timer/måned

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Unlimited

For dig som lytter og læser ubegrænset.

149 kr. /måned
  • 1 konto

  • Ubegrænset adgang

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Family

For dig som ønsker at dele historier med familien.

Fra 179 kr. /måned
  • 2-6 konti

  • 100 timer/måned pr. konto

  • Fri lytning til podcasts

  • Kun 39 kr. pr. ekstra konto

  • Ingen binding

2 konti

179 kr. /måned
Prøv gratis