Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036

Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations

Længde
3T 46M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

In "Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations," Adam Walker offers a thorough manual for handling challenging customer encounters in an efficient manner. With years of expertise in both customer service and dispute resolution, the book provides useful methods, instruments, and approaches for addressing a variety of difficult situations with poise, understanding, and assurance.

The first section of the book discusses how crucial it is to comprehend the psychology of challenging clients in order to identify the underlying motives and feelings that underlie their actions. Readers are given insights into typical customer kinds that provide challenges as well as the dynamics of consumer interactions through case studies and real-world examples.

After that, the book dives into doable tactics for handling difficult circumstances, controlling feelings, and remaining composed under duress. Readers get knowledge about how to set reasonable expectations, create limits, and validate customers' sentiments while actively listening to their issues and demonstrating empathy for their viewpoints.

The book also discusses useful methods for settling disputes and coming up with solutions that satisfy both parties. Readers learn how to have difficult talks, control their anger and frustration, and bargain well to get what they want. The book also offers advice on how to professionally and tactfully address touchy subjects including complaints, refunds, and challenging demands.

© 2024 Veer Publications LLC (Lydbog): 9798882223495

Release date

Lydbog: 18. juli 2024

Andre kan også lide...

  1. News Corp Forges Ahead Case Analysis Trevor Clinger
  2. Summary - Fake Law: Based On The Book By The Secret Barrister Brief Books Publishing
  3. The Cactus and Snowflake at Work: How the Logical and Sensitive Can Thrive Side by Side Devora Zack
  4. Grants: The Ultimate Grant Writing and Grant Proposal Guide Daniel Shore
  5. Thrive in Uncharted Waters: Crafting Your Unique Market Edge: "Boost your journey! Access captivating audio lessons that shape your distinctive market edge." Cyrus Eldridge
  6. Crafting Your Comeback: Turning Setbacks into Opportunities Caleb David
  7. The Power of Agency: Cultivating Autonomy, Authority, and Leadership in Every Role Frederick A. Miller
  8. Extended Summary - Authority: Based On The Book By Jeff Vandermeer Everbook Summaries
  9. Become the Essential Force in Your Field Today: Elevate Your Professional Prowess! Unlock dynamic audio lessons for unparalleled excellence. Merrick Alarico
  10. Customer Acquisition Code: Crack the Growth Equation Sachin Naha
  11. Transform Your Life: Unveil Secrets to Unstoppable Joy: "Transform your life today! Dive into engaging audio lessons that reveal the secrets to relentless joy." Kellan Vexley
  12. Boards That Excel: Candid Insights and Practical Advice for Directors B. Joseph White
  13. The Bizzics Way: Powering Your Small Business to Maximum Momentum Chip Higgins
  14. Navigate Unseen Opportunities: Discover Growth in Unexpected Places Caleb David
  15. Fostering Culture Shane Jackson
  16. Profit-Driven Digital Marketing: How to cut costs, save time and make more money for your business Quan Vo
  17. Learn and Grow: How to Build a Better Life Caleb David
  18. Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience John Bachmann
  19. Campus Economics: How Economic Thinking Can Help Improve College and University Decisions Michael McPherson
  20. Stand Up to Stigma: How We Reject Fear and Shame Pernessa C. Seele
  21. Beyond Handshakes: Building Business Relationships in a Digital World Hannah Miller
  22. Can College Level the Playing Field?: Higher Education in an Unequal Society Michael McPherson
  23. Ten Fundamental Acts of Fathers: The Builders, Protectors, and Warriors of the Family Omaudi Reid
  24. Power and Vision: The Leadership Legacy of Thomas Jefferson: Unleash Power and Vision: Dive into Thomas Jefferson's Leadership Legacy with dynamic audio lessons! Callum Waverly
  25. HOW TO MAKE MONEY WITH CRYPTOCURRENCIES: INFORMATION ON MINING AND TRADING CONCEPTS SPENCER ALBERT
  26. Psychological Facts: Unveiling the Mind: Insights into Human Behavior and Cognitive Patterns (7 in 1) Leila Wattson
  27. At this college, academic excellence requires passion for the social good PBS NewsHour
  28. The Well Of The Saints: "I'm a good scholar when it comes to reading but a blotting kind of writer when you give me a pen." J.M. Synge
  29. Why Does Music Need Censorship? Trevor Clinger
  30. Summary of Rodney Stark's The Victory of Reason IRB Media

Vælg dit abonnement

  • Over 600.000 titler

  • Download og nyd titler offline

  • Eksklusive titler + Mofibo Originals

  • Børnevenligt miljø (Kids Mode)

  • Det er nemt at opsige når som helst

Flex

For dig som vil prøve Mofibo.

89 kr. /måned
  • 1 konto

  • 20 timer/måned

  • Gem op til 100 ubrugte timer

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Prøv gratis
Den mest populære

Premium

For dig som lytter og læser ofte.

129 kr. /måned
  • 1 konto

  • 100 timer/måned

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Unlimited

For dig som lytter og læser ubegrænset.

149 kr. /måned
  • 1 konto

  • Ubegrænset adgang

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Family

For dig som ønsker at dele historier med familien.

Fra 179 kr. /måned
  • 2-6 konti

  • 100 timer/måned pr. konto

  • Fri lytning til podcasts

  • Kun 39 kr. pr. ekstra konto

  • Ingen binding

2 konti

179 kr. /måned
Prøv gratis