Lige nu: Prøv Mofibo fra 44,5 kr. første måned! Udforsk over 600.000 e- og lydbøger og Mofibo Originals. Opsig når som helst.
Start tilbuddetØkonomi & Business
Ever wonder what "knocker-uppers" did in Britain when alarm clocks were invented? Curious what scribes did after the printing press? Loom operators after the cotton gin? Throughout history, those on the right side of innovation thrive.
In this crossover episode, host Dan Turchin is interviewed by Service Desk Institute Chief Value and Innovation Officer David Wright. Hear how technology is changing customer service... and improving the lives of customer service agents while forcing them to upskill and re-skill.
Listen and learn:
• What skills won't be replaced by AI • How the service desk is being transformed by automation • Why "augmented intelligence" is improving employee service • What's happening now to mitigate the impact of bias in training data
Release date
Lydbog: 30. august 2020
Økonomi & Business
Ever wonder what "knocker-uppers" did in Britain when alarm clocks were invented? Curious what scribes did after the printing press? Loom operators after the cotton gin? Throughout history, those on the right side of innovation thrive.
In this crossover episode, host Dan Turchin is interviewed by Service Desk Institute Chief Value and Innovation Officer David Wright. Hear how technology is changing customer service... and improving the lives of customer service agents while forcing them to upskill and re-skill.
Listen and learn:
• What skills won't be replaced by AI • How the service desk is being transformed by automation • Why "augmented intelligence" is improving employee service • What's happening now to mitigate the impact of bias in training data
Release date
Lydbog: 30. august 2020
Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis
Ingen anmeldelser endnu
Download appen for at deltage i samtalen og tilføje anmeldelser.
Dansk
Danmark