Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036

Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

Længde
6T 58M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

Automate your customer success efforts to reduce churn and increase profits

In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it—without ever needing to reach out to a live customer success manager.

The authors provide a detailed "How-To" guide to Digital customer success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: explanations of the ideal organizational structures to enable digital customer success management; case studies and examples from real companies blazing new trails in customer success; and critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient.

© 2024 Ascent Audio (Lydbog): 9781663736482

Release date

Lydbog: 9. juli 2024

Andre kan også lide...

  1. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Nick Mehta
  2. The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift Nick Mehta
  3. Customer Communities: Engage and Retain Customers to Build the Future of Your Business Nick Mehta
  4. Be Fearless: 5 Principles for a Life of Breakthroughs and Purpose Jean Case
  5. Trillion Dollar Coach: The Leadership Playbook of Silicon Valley's Bill Campbell Jonathan Rosenberg
  6. Joy at Work: Organizing Your Professional Life Marie Kondo
  7. Speak Up, Speak Out Harvard Business Review
  8. How to Work With and Lead People Not Like You: Practical Solutions for Today's Diverse Workplace Kelly McDonald
  9. Scaling with Soul: How I Built and Sold a $25 Million Tech Company Without Being an A**hole Sharon K. Gillenwater
  10. Why Smart People Make Dumb Mistakes with Their Money Kerry L. Johnson
  11. Influence, New and Expanded: The Psychology of Persuasion Robert B. Cialdini
  12. The Strategic Leader's Roadmap, Revised and Updated Edition: 6 Steps for Integrating Leadership and Strategy Harbir Singh
  13. The Leader's Checklist, 10th Anniversary Edition: 16 Mission-Critical Principles Michael Useem
  14. Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) Peter Fader
  15. EMPOWERED: Ordinary People, Extraordinary Products Marty Cagan
  16. Customer Loyalty: Top Strategies for Increasing Your Company’s Bottom Line Justin Sachs
  17. Hot Seat: What I Learned Leading a Great American Company Jeff Immelt
  18. Turning the Flywheel: A Monograph to Accompany Good to Great Jim Collins
  19. Take the Leap: Change Your Career, Change Your Life Sara Bliss
  20. The 4-Hour Workweek: Escape 9–5, Live Anywhere, and Join the New Rich Timothy Ferriss
  21. Transform Customer Experience: How to achieve customer success and create exceptional CX Isabella Villani
  22. Intention: The Surprising Psychology of High Performers Dan Pilat
  23. Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine Scott Wozniak
  24. Success Habits: Proven Principles for Greater Wealth, Health, and Happiness Napoleon Hill
  25. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback Dan Olsen
  26. Working Backwards: Insights, Stories, and Secrets from Inside Amazon Bill Carr
  27. Start Small, Dream Big: Dare To Dream, Stop Procrastination & Be The Master Of Your Life Antony C.
  28. Creating Business Magic: How the Power of Magic Can Inspire, Innovate, and Revolutionize Your Business Eugene Burger
  29. Marketing for Dummies (2nd Ed.) Alexander Hiam
  30. The E-Myth Revisited: Why Most Small Businesses Don't Work and Michael E. Gerber
  31. Smart Startups: What Every Entrepreneur Needs to Know--Advice from 18 Harvard Business School Founders Catalina Daniels
  32. Business Plans for Dummies 2nd Ed. Paul Tiffany
  33. Insight: The Power of Self-Awareness in a Self-Deluded World Tasha Eurich
  34. The Courage Playbook: Five Steps to Overcome Your Fears and Become Your Best Self Gus Lee
  35. Good to Great Jim Collins
  36. Business Made Simple: 60 Days to Master Leadership, Sales, Marketing, Execution and More: 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity and More Donald Miller
  37. The Fund: Ray Dalio, Bridgewater Associates and The Unraveling of a Wall Street Legend Rob Copeland
  38. You're Invited: The Art and Science of Connection, Trust, and Belonging Jon Levy
  39. Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business Donald Miller
  40. 22 Immutable Laws of Branding Al Ries
  41. Do Hard Things: Why We Get Resilience Wrong and the Surprising Science of Real Toughness Steve Magness
  42. How to Talk with Anyone about Anything: The Practice of Safe Conversations Harville Hendrix, Ph.D.
  43. Level Up: How to Get Focused, Stop Procrastinating, and Upgrade Your Life Rob Dial
  44. Alibaba: The House that Jack Ma Built Duncan Clark
  45. Learning to Disagree: The Surprising Path to Navigating Differences with Empathy and Respect John Inazu
  46. How to Do the Work: Recognize Your Patterns, Heal from Your Past, and Create Your Self Dr. Nicole LePera
  47. Never Split the Difference: Negotiating As If Your Life Depended On It Chris Voss

Vælg dit abonnement

  • Over 600.000 titler

  • Download og nyd titler offline

  • Eksklusive titler + Mofibo Originals

  • Børnevenligt miljø (Kids Mode)

  • Det er nemt at opsige når som helst

Flex

For dig som vil prøve Mofibo.

89 kr. /måned
  • 1 konto

  • 20 timer/måned

  • Gem op til 100 ubrugte timer

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Prøv gratis
Den mest populære

Premium

For dig som lytter og læser ofte.

129 kr. /måned
  • 1 konto

  • 100 timer/måned

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Unlimited

For dig som lytter og læser ubegrænset.

149 kr. /måned
  • 1 konto

  • Ubegrænset adgang

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Family

For dig som ønsker at dele historier med familien.

Fra 179 kr. /måned
  • 2-6 konti

  • 100 timer/måned pr. konto

  • Fri lytning til podcasts

  • Kun 39 kr. pr. ekstra konto

  • Ingen binding

2 konti

179 kr. /måned
Prøv gratis