Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036

Define and Deliver Exceptional Customer Service

Længde
2T 48M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

Why do small businesses have such a difficult time surviving and thriving?

Three of the top four reasons for small business failure are the business ran out of cash, didn't have the right team, and were outcompeted. What do these three reasons have in common? They are all directly related to customer service.

This book is not just about customer service. This is a book about success! It's about how to run and sustain a successful business. This book is not only for the companies that are struggling and are on the brink of closing; it is also for the successful companies that are doing well but could be doing even better.

It doesn't matter the business size or type because treating customers should be the same for every business. It should be exceptional.

© 2020 Advantage Publishing Group (Lydbog): 9781662166433

Release date

Lydbog: 15. december 2020

Andre kan også lide...

  1. How To Win Friends And Influence People Dale Carnegie
  2. Good to Great Jim Collins
  3. Built to Last: Successful Habits of Visionary Companies Jim Collins
  4. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John Goodman
  5. Radical Candor: How to Get What You Want by Saying What You Mean Kim Scott
  6. Leadership Strategy and Tactics: Learn to Lead Like a Navy SEAL, from the Bestselling Author of 'Extreme Ownership' and 'The Dichotomy of Leadership' Jocko Willink
  7. Choose Your Customer: How to Compete Against the Digital Giants and Thrive Jonathan L.S. Byrnes
  8. The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Ben Horowitz
  9. Insight: The Power of Self-Awareness in a Self-Deluded World Tasha Eurich
  10. HBR's 10 Must Reads on Communication 2-Volume Collection Harvard Business Review
  11. Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All Jim Collins
  12. Eat That Frog! Third Edition: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time Brian Tracy
  13. CEO Secrets to Team Building: Leading Loyal Teams to Achieve Amazing Results Made for Success
  14. Napoleon Hill's Philosophy of Success: The 17 Original Lessons Napoleon Hill
  15. The Charge: Activating the 10 Human Drives That Make You Feel Alive Brendon Burchard
  16. No Excuses!: The Power of Self-Discipline: The Power of Self-Discipline; 21 Ways to Achieve Lasting Happiness and Success Brian Tracy
  17. Primary Greatness: The 12 Levers of Success Stephen R. Covey
  18. Turning the Flywheel: A Monograph to Accompany Good to Great Jim Collins
  19. Joy at Work: Organizing Your Professional Life Marie Kondo
  20. The Simple Truths of Service: Inspired by Johnny the Bagger Ken Blanchard
  21. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Steve Curtin
  22. Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business Donald Miller
  23. Be Obsessed Or Be Average Grant Cardone
  24. Get Smart: How to Think and Act Like the Most Successful and Highest-Paid People in Every Field Brian Tracy
  25. Pivot: The Art and Science of Reinventing Your Career and Life Adam Markel
  26. Master Your Goals: Success Legacy Library Zig Ziglar
  27. The Storyteller's Secret: How TED Speakers and Inspirational Leaders Turn Their Passion into Performance Carmine Gallo
  28. Success Habits: Proven Principles for Greater Wealth, Health, and Happiness Napoleon Hill
  29. Leading Exponential Change (2nd edition): Go beyond Agile and Scrum to run even better business transformations Erich R. Bühler
  30. The Attractor Factor, 2nd Edition: 5 Easy Steps For Creating Wealth (Or Anything Else) from the Inside Out Joe Vitale
  31. The Achievement Habit: Stop Wishing, Start Doing, and Take Command of Your Life Bernard Roth
  32. Working Backwards: Insights, Stories, and Secrets from Inside Amazon Bill Carr
  33. Negotiating with Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table Steve Reilly
  34. Principles: Life and Work Ray Dalio
  35. The Secrets of Successful Selling Habits Zig Ziglar
  36. The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift Nick Mehta
  37. The Law of Success: From the Master Mind to the Golden Rule (In Sixteen Lessons) Napoleon Hill
  38. Mediation: Negotiation by Other Moves Alain Lempereur
  39. The Digital Transformation Playbook: Rethink Your Business for the Digital Age David L. Rogers
  40. Stop Doing That Sh*t: End Self-Sabotage and Demand Your Life Back Gary John Bishop
  41. The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results Gary Keller
  42. The Compound Effect: Jumpstart Your Income, Your Life, Your Success Darren Hardy
  43. Winning Jack Welch

Vælg dit abonnement

  • Over 600.000 titler

  • Download og nyd titler offline

  • Eksklusive titler + Mofibo Originals

  • Børnevenligt miljø (Kids Mode)

  • Det er nemt at opsige når som helst

Flex

For dig som vil prøve Mofibo.

89 kr. /måned
  • 1 konto

  • 20 timer/måned

  • Gem op til 100 ubrugte timer

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Prøv gratis
Den mest populære

Premium

For dig som lytter og læser ofte.

129 kr. /måned
  • 1 konto

  • 100 timer/måned

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Unlimited

For dig som lytter og læser ubegrænset.

149 kr. /måned
  • 1 konto

  • Ubegrænset adgang

  • Eksklusivt indhold hver uge

  • Fri lytning til podcasts

  • Ingen binding

Start tilbuddet

Family

For dig som ønsker at dele historier med familien.

Fra 179 kr. /måned
  • 2-6 konti

  • 100 timer/måned pr. konto

  • Fri lytning til podcasts

  • Kun 39 kr. pr. ekstra konto

  • Ingen binding

2 konti

179 kr. /måned
Prøv gratis