Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John Goodman
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Customer Service: 101: A Step-by-step guide to enhancing customer service
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- Engelsk
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Økonomi & Business
Customer service is often forgotten, but it's crucial for maintaining a healthy business. In this book, I will provide a step-by-step guide to customer service that will set your employees up for success from the beginning. I'll go over everything from how to hire the appropriate people, what they need to know before they start their job and how to properly mentor them once they're onboard. By the end of this book, you'll have an employee team that knows what customer service is all about and has the knowledge and skills needed to execute it daily.
© 2022 Elias Publishing (Lydbog): 9798822606654
Release date
Lydbog: 22. september 2022
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