Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036
Cover for ABCs of Extraordinary Service

ABCs of Extraordinary Service

1 Bedømmelse

3

Varighed
0T 36M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it and then consistently deliver. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s or the Ritz Carlton into your organization with training from the best of the best in the customer service training and development. You’ll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a really difficult customer? Do you and your team know what to do to guarantee a positive outcome? Learn field-tested processes in these audios complete with case studies, entertaining stories and new ways of thinking about negative people.

You’ll also learn how your choice of words can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid the common pitfalls and learn seven secrets of remarkable communication techniques that produce outstanding results. A satisfied customer is the #1 asset for businesses of any size and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Mark Sanborn, CSP and CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over 1 million copies. Leadershipgurus.net lists him as one of the top 15 leadership experts in the world today.

© 2020 Made for Success (Lydbog): 9781467655415

Udgivelsesdato

Lydbog: 5. februar 2020

Tags

    Andre kan også lide...

    1. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
      At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Frank Eliason
    2. Audio Course - How to achieve a higher level of self-confidence?
      Audio Course - How to achieve a higher level of self-confidence? Andrew Moszczynski
    3. Mission Control: How Nonprofits and Governments Can Focus, Achieve More, and Change the World
      Mission Control: How Nonprofits and Governments Can Focus, Achieve More, and Change the World Liama Downey
    4. Options Trading: Learn How to Achieve Financial Freedom, Techniques and Strategies on Dividend Stocks. For Beginners and Advanced Investors
      Options Trading: Learn How to Achieve Financial Freedom, Techniques and Strategies on Dividend Stocks. For Beginners and Advanced Investors Dexter Carlile
    5. Practice Soccer At Home: 100 Individual Soccer Drills and Fitness Exercises to Improve Ball Control, Shooting and Stamina In Your Home and Backyard
      Practice Soccer At Home: 100 Individual Soccer Drills and Fitness Exercises to Improve Ball Control, Shooting and Stamina In Your Home and Backyard Chest Dugger
    6. Affiliate Cash: How To Make Money As An Affiliate Marketer
      Affiliate Cash: How To Make Money As An Affiliate Marketer Omar Johnson
    7. Essential Small Business Leadership Skills: Develop Your Organization and Structure, Achieve Small Business Growth, and Complete Complex Business Tasks.
      Essential Small Business Leadership Skills: Develop Your Organization and Structure, Achieve Small Business Growth, and Complete Complex Business Tasks. Diana Armstrong
    8. Step Up To Success In Business and In Life: You Can Achieve Your Dreams!
      Step Up To Success In Business and In Life: You Can Achieve Your Dreams! Nido R. Qubein
    9. Idea Magic: How To Generate Innovative Ideas And Put Them Into Action
      Idea Magic: How To Generate Innovative Ideas And Put Them Into Action Michael Sloan
    10. The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!
      The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More! Marsha Collier
    11. Overcoming: Achieve Anything If you can See it, Believe it & Speak it
      Overcoming: Achieve Anything If you can See it, Believe it & Speak it MariusVanDerNist
    12. Flip the Switch: Activate Your Drive to Achieve a Freakish Level of Success
      Flip the Switch: Activate Your Drive to Achieve a Freakish Level of Success Coach Micheal Burt
    13. I'd Rather Eat Dirt Than Set Goals!: Use the Power of the Pyramid to Achieve Success
      I'd Rather Eat Dirt Than Set Goals!: Use the Power of the Pyramid to Achieve Success Dr. Peter Francis
    14. Self-Discipline: Mindset Guide To Increase Willpower, Self Confidence, Maximize Productivity, Develop Grit, Perseverance, Daily Habits And Achieve Your Goals
      Self-Discipline: Mindset Guide To Increase Willpower, Self Confidence, Maximize Productivity, Develop Grit, Perseverance, Daily Habits And Achieve Your Goals Bob A. Mills
    15. INSTANTLY STOP PROCRASTINATION: Overcome Resistance, Boost Productivity, and Achieve Your Goals Now (2024 Guide for Beginners)
      INSTANTLY STOP PROCRASTINATION: Overcome Resistance, Boost Productivity, and Achieve Your Goals Now (2024 Guide for Beginners) MONICA MCKINNEY
    16. Performance Coaching: Powerful Lessons for a Personal Change to Achieve Extraordinary Results and Reach Success in Life
      Performance Coaching: Powerful Lessons for a Personal Change to Achieve Extraordinary Results and Reach Success in Life Richard Pucelik
    17. Strategic Secrets: The Most Effective Success Strategies You’ll Ever Need to Achieve Greatness in Your Life and Career
      Strategic Secrets: The Most Effective Success Strategies You’ll Ever Need to Achieve Greatness in Your Life and Career Randrick Chance
    18. EPIC Begins With 1 Step Forward: How To Plan, Achieve, and Enjoy The Journey
      EPIC Begins With 1 Step Forward: How To Plan, Achieve, and Enjoy The Journey Zander Sprague
    19. Extraordinary Groups: How Ordinary Teams Achieve Amazing Results
      Extraordinary Groups: How Ordinary Teams Achieve Amazing Results Geoffrey M. Bellman
    20. Learn Urdu: Urdu Survival Phrases, Volume 1: Lessons 1-25
      Learn Urdu: Urdu Survival Phrases, Volume 1: Lessons 1-25 Innovative Language Learning
    21. Soccer Greats Coming Home: Discover How the 10 Greatest Soccer Players of All Time Rose to the Top
      Soccer Greats Coming Home: Discover How the 10 Greatest Soccer Players of All Time Rose to the Top Chest Dugger
    22. Basic Soccer Drills for Kids: 150 Soccer Coaching and Training Drills, Tactics and Strategies to Improve Kids Soccer Skills and IQ
      Basic Soccer Drills for Kids: 150 Soccer Coaching and Training Drills, Tactics and Strategies to Improve Kids Soccer Skills and IQ Chest Dugger
    23. Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception
      Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception Michael Barnett
    24. The Complete Executive: The 10-Step System for Great Leadership Performance
      The Complete Executive: The 10-Step System for Great Leadership Performance Karen Wright
    25. Soccer Analytics: Assess Performance, Tactics, Injuries and Team Formation through Data Analytics and Statistical Analysis
      Soccer Analytics: Assess Performance, Tactics, Injuries and Team Formation through Data Analytics and Statistical Analysis Chest Dugger
    26. Buy, Rehab, Rent Houses, Refinance, Repeat: How to Create Passive Income, Make Money, Reach Financial Freedom with Real Estate Investing for Beginners and BRRRR Rental Properties Strategy Made Simple
      Buy, Rehab, Rent Houses, Refinance, Repeat: How to Create Passive Income, Make Money, Reach Financial Freedom with Real Estate Investing for Beginners and BRRRR Rental Properties Strategy Made Simple Brandon Phillips
    27. 9 Steps to Achieve Any Goal
      9 Steps to Achieve Any Goal Bill Bartmann
    28. Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life
      Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life Eric Wood
    29. Learn Filipino: Filipino Survival Phrases, Volume 1: Lessons 1-25
      Learn Filipino: Filipino Survival Phrases, Volume 1: Lessons 1-25 Innovative Language Learning
    30. Value First Prospecting: The Proven System to Attract Ideal Clients
      Value First Prospecting: The Proven System to Attract Ideal Clients Sten Morgan
    31. The Power of Strategy: How to Achieve Your Goals in Any Situation
      The Power of Strategy: How to Achieve Your Goals in Any Situation Sachin Naha
    32. The Killer Instinct: How To Master It And Achieve Anything That You Want
      The Killer Instinct: How To Master It And Achieve Anything That You Want Omar Johnson
    33. Strive to Better Yourself: Accomplish Your Goals and Achieve Your Vision
      Strive to Better Yourself: Accomplish Your Goals and Achieve Your Vision Arnel Duvet
    34. Passive Income Ideas 2022: Dropshipping, Amazon FBA, Affiliate Marketing, Blogging, and More: The Best Ways to Make Money From Home and Achieve Financial Independence (Make Money Online Guide)
      Passive Income Ideas 2022: Dropshipping, Amazon FBA, Affiliate Marketing, Blogging, and More: The Best Ways to Make Money From Home and Achieve Financial Independence (Make Money Online Guide) Alex Oliver
    35. I'll Be Back: How To Get Customers To Come Back Again & Again
      I'll Be Back: How To Get Customers To Come Back Again & Again Shep Hyken
    36. Overworked and Overwhelmed: The Mindfulness Alternative
      Overworked and Overwhelmed: The Mindfulness Alternative Scott Eblin
    37. How To Attract Women With Ease From Shy To Confident
      How To Attract Women With Ease From Shy To Confident Amelie T. Grace
    38. How to Make Money in Real Estate Tax Liens: Earn Safe, Secured, and Fixed Returns - The Unbeaten Path to Secure Investment Growth
      How to Make Money in Real Estate Tax Liens: Earn Safe, Secured, and Fixed Returns - The Unbeaten Path to Secure Investment Growth Thomas C. Lee
    39. Affiliate Marketing Mastery 2020: The Ultimate Guide to Affiliate Marketing World - Learn Secrets from the Top Affiliate Marketers
      Affiliate Marketing Mastery 2020: The Ultimate Guide to Affiliate Marketing World - Learn Secrets from the Top Affiliate Marketers Peter Drake
    40. Facebook Marketing Advertising: How To Make Money In 2020: A Step-By-Step Social Media Strategy Guide. How To Use Advertising To Make $1000+ Per Day Online With Facebook Marketing, Become An Influencer & Make Passive Income
      Facebook Marketing Advertising: How To Make Money In 2020: A Step-By-Step Social Media Strategy Guide. How To Use Advertising To Make $1000+ Per Day Online With Facebook Marketing, Become An Influencer & Make Passive Income John Gates
    41. Enthusiasm Creates Results
      Enthusiasm Creates Results Pegine Echevarria
    42. ZENIMAL: Shedding Stuff, Consensus and BTC
      ZENIMAL: Shedding Stuff, Consensus and BTC Bryan B. Solstin
    43. Remarkable Service: How to Keep Your Doors Open
      Remarkable Service: How to Keep Your Doors Open Mike Mack
    44. Beekeeping: Growing a Backyard Business with Bees
      Beekeeping: Growing a Backyard Business with Bees Sarah Jacobs
    45. SELF-MAKING TO RICHES: Becoming Rich from Nothing
      SELF-MAKING TO RICHES: Becoming Rich from Nothing Hemle Martin
    46. High Credit Score Secrets: Boost Your Credit Score. Repair Guide to Excellent Credit and Overcome your Credit Card Debt Forever
      High Credit Score Secrets: Boost Your Credit Score. Repair Guide to Excellent Credit and Overcome your Credit Card Debt Forever Jerome Hamlin
    47. You Don't Need a Ph.D. to Find G-O-D: God Explained in Plain Language
      You Don't Need a Ph.D. to Find G-O-D: God Explained in Plain Language James Finke
    48. Principles of Real Estate Practice in Alabama
      Principles of Real Estate Practice in Alabama Stephen Mettling
    49. Shift Your Mindset: Enrich Your Life & Business
      Shift Your Mindset: Enrich Your Life & Business Kendal Netmaker
    50. A Man's Guide To Child Custody: Mandatory Listening for Today's Dad
      A Man's Guide To Child Custody: Mandatory Listening for Today's Dad David Pisarra, Esq.
    51. Hand over Fist Money Makers: Cash In On The Hottest Money Making Trends Today
      Hand over Fist Money Makers: Cash In On The Hottest Money Making Trends Today Jim Stephens
    52. The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
      The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World John R DiJulius III
    53. The Retirement Rescue System - How To Never Run Out Of Money In Retirement: How To Never Run Out Of Money In Retirement
      The Retirement Rescue System - How To Never Run Out Of Money In Retirement: How To Never Run Out Of Money In Retirement David Abreu
    54. Targeting Tic Tok
      Targeting Tic Tok Blaze Knightly
    55. First Time Home Buyers Practical Guide: What You Need to Know to Find and Get Your Perfect First House Without Flipping Out
      First Time Home Buyers Practical Guide: What You Need to Know to Find and Get Your Perfect First House Without Flipping Out Norah Sherrod
    56. Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
      Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You Josh Cadillac
    57. Real Estate Investing for Beginners: The Complete Step-by-Step Guide to Start Your Passive Income Business from the Plan to Finding a Deal with Real Estate Investment Tools and Tips
      Real Estate Investing for Beginners: The Complete Step-by-Step Guide to Start Your Passive Income Business from the Plan to Finding a Deal with Real Estate Investment Tools and Tips Mark Prigun
    58. Maximize Your Influence: How to Make Digital Media Work for Your Church, Your Ministry, and You
      Maximize Your Influence: How to Make Digital Media Work for Your Church, Your Ministry, and You Phil Cooke
    59. Finding the Way: The Entrepreneur's Tale
      Finding the Way: The Entrepreneur's Tale Cap Treeger
    60. Your Habitat: How to Achieve Mindset Freedom and Happiness: For Better Marriage and Security
      Your Habitat: How to Achieve Mindset Freedom and Happiness: For Better Marriage and Security Chant More
    61. The Pen Game Portfolio: How to Monetize Your Music as an Independent Artist
      The Pen Game Portfolio: How to Monetize Your Music as an Independent Artist Jamar Nolan

    Vælg dit abonnement

    • Over 600.000 titler

    • Download og nyd titler offline

    • Eksklusive titler + Mofibo Originals

    • Børnevenligt miljø (Kids Mode)

    • Det er nemt at opsige når som helst

    Den mest populære

    Premium

    For dig som lytter og læser ofte.

    129 kr. /måned
    • 1 konto

    • 100 timer/måned

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Unlimited

    For dig som lytter og læser ubegrænset.

    159 kr. /måned
    • 1 konto

    • Ubegrænset adgang

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Family

    For dig som ønsker at dele historier med familien.

    Fra 179 kr. /måned
    • 2-6 konti

    • 100 timer/måned pr. konto

    • Fri lytning til podcasts

    • Kun 39 kr. pr. ekstra konto

    • Ingen binding

    2 konti

    179 kr. /måned
    Start tilbuddet

    Flex

    For dig som vil prøve Mofibo.

    89 kr. /måned
    • 1 konto

    • 20 timer/måned

    • Gem op til 100 ubrugte timer

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Prøv gratis