Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Prøv nu
DK - Details page - Device banner - 894x1036
Cover for ABCs of Extraordinary Service

ABCs of Extraordinary Service

1 Bedømmelse

3

Varighed
0T 36M
Sprog
Engelsk
Format
Kategori

Økonomi & Business

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it and then consistently deliver. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s or the Ritz Carlton into your organization with training from the best of the best in the customer service training and development. You’ll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a really difficult customer? Do you and your team know what to do to guarantee a positive outcome? Learn field-tested processes in these audios complete with case studies, entertaining stories and new ways of thinking about negative people.

You’ll also learn how your choice of words can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid the common pitfalls and learn seven secrets of remarkable communication techniques that produce outstanding results. A satisfied customer is the #1 asset for businesses of any size and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Mark Sanborn, CSP and CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over 1 million copies. Leadershipgurus.net lists him as one of the top 15 leadership experts in the world today.

© 2020 Made for Success (Lydbog): 9781467655415

Udgivelsesdato

Lydbog: 5. februar 2020

Tags

    Andre kan også lide...

    1. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
      At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Frank Eliason
    2. Affiliate Marketing Mastery 2020: The Ultimate Guide to Affiliate Marketing World - Learn Secrets from the Top Affiliate Marketers
      Affiliate Marketing Mastery 2020: The Ultimate Guide to Affiliate Marketing World - Learn Secrets from the Top Affiliate Marketers Peter Drake
    3. Value First Prospecting: The Proven System to Attract Ideal Clients
      Value First Prospecting: The Proven System to Attract Ideal Clients Sten Morgan
    4. The Knack of Selling: Ten Steps to Selling the Australian Way
      The Knack of Selling: Ten Steps to Selling the Australian Way Mathew Harrington
    5. I'll Be Back: How To Get Customers To Come Back Again & Again
      I'll Be Back: How To Get Customers To Come Back Again & Again Shep Hyken
    6. The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!
      The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More! Marsha Collier
    7. The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
      The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World John R DiJulius III
    8. Overcoming: Achieve Anything If you can See it, Believe it & Speak it
      Overcoming: Achieve Anything If you can See it, Believe it & Speak it MariusVanDerNist
    9. Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception
      Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception Michael Barnett
    10. Essential Small Business Leadership Skills: Develop Your Organization and Structure, Achieve Small Business Growth, and Complete Complex Business Tasks.
      Essential Small Business Leadership Skills: Develop Your Organization and Structure, Achieve Small Business Growth, and Complete Complex Business Tasks. Diana Armstrong
    11. Step Up To Success In Business and In Life: You Can Achieve Your Dreams!
      Step Up To Success In Business and In Life: You Can Achieve Your Dreams! Nido R. Qubein
    12. Self-Discipline: Mindset Guide To Increase Willpower, Self Confidence, Maximize Productivity, Develop Grit, Perseverance, Daily Habits And Achieve Your Goals
      Self-Discipline: Mindset Guide To Increase Willpower, Self Confidence, Maximize Productivity, Develop Grit, Perseverance, Daily Habits And Achieve Your Goals Bob A. Mills
    13. I'd Rather Eat Dirt Than Set Goals!: Use the Power of the Pyramid to Achieve Success
      I'd Rather Eat Dirt Than Set Goals!: Use the Power of the Pyramid to Achieve Success Dr. Peter Francis
    14. Options Trading: Learn How to Achieve Financial Freedom, Techniques and Strategies on Dividend Stocks. For Beginners and Advanced Investors
      Options Trading: Learn How to Achieve Financial Freedom, Techniques and Strategies on Dividend Stocks. For Beginners and Advanced Investors Dexter Carlile
    15. Affiliate Cash: How To Make Money As An Affiliate Marketer
      Affiliate Cash: How To Make Money As An Affiliate Marketer Omar Johnson
    16. Idea Magic: How To Generate Innovative Ideas And Put Them Into Action
      Idea Magic: How To Generate Innovative Ideas And Put Them Into Action Michael Sloan
    17. EPIC Begins With 1 Step Forward: How To Plan, Achieve, and Enjoy The Journey
      EPIC Begins With 1 Step Forward: How To Plan, Achieve, and Enjoy The Journey Zander Sprague
    18. Practice Soccer At Home: 100 Individual Soccer Drills and Fitness Exercises to Improve Ball Control, Shooting and Stamina In Your Home and Backyard
      Practice Soccer At Home: 100 Individual Soccer Drills and Fitness Exercises to Improve Ball Control, Shooting and Stamina In Your Home and Backyard Chest Dugger
    19. 9 Steps to Achieve Any Goal
      9 Steps to Achieve Any Goal Bill Bartmann
    20. Strategic Secrets: The Most Effective Success Strategies You’ll Ever Need to Achieve Greatness in Your Life and Career
      Strategic Secrets: The Most Effective Success Strategies You’ll Ever Need to Achieve Greatness in Your Life and Career Randrick Chance
    21. Mission Control: How Nonprofits and Governments Can Focus, Achieve More, and Change the World
      Mission Control: How Nonprofits and Governments Can Focus, Achieve More, and Change the World Liama Downey
    22. Learn Urdu: Urdu Survival Phrases, Volume 1: Lessons 1-25
      Learn Urdu: Urdu Survival Phrases, Volume 1: Lessons 1-25 Innovative Language Learning
    23. Enthusiasm Creates Results
      Enthusiasm Creates Results Pegine Echevarria
    24. Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life
      Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life Eric Wood
    25. Learn Filipino: Filipino Survival Phrases, Volume 1: Lessons 1-25
      Learn Filipino: Filipino Survival Phrases, Volume 1: Lessons 1-25 Innovative Language Learning
    26. Flip the Switch: Activate Your Drive to Achieve a Freakish Level of Success
      Flip the Switch: Activate Your Drive to Achieve a Freakish Level of Success Coach Micheal Burt
    27. 609 Letters Templates & Credit Repair Secrets
      609 Letters Templates & Credit Repair Secrets Bradley Caulfield
    28. INSTANTLY STOP PROCRASTINATION: Overcome Resistance, Boost Productivity, and Achieve Your Goals Now (2024 Guide for Beginners)
      INSTANTLY STOP PROCRASTINATION: Overcome Resistance, Boost Productivity, and Achieve Your Goals Now (2024 Guide for Beginners) MONICA MCKINNEY
    29. From Scrappy to Self-Made: What Entrepreneurs Can Learn from an Ethiopian Refugee to Turn Roadblocks into an Empire
      From Scrappy to Self-Made: What Entrepreneurs Can Learn from an Ethiopian Refugee to Turn Roadblocks into an Empire Yonas Hagos
    30. Mile One: An Endless Journey to Effective Leadership
      Mile One: An Endless Journey to Effective Leadership Ed Roberts
    31. Passive Income Ideas 2022: Dropshipping, Amazon FBA, Affiliate Marketing, Blogging, and More: The Best Ways to Make Money From Home and Achieve Financial Independence (Make Money Online Guide)
      Passive Income Ideas 2022: Dropshipping, Amazon FBA, Affiliate Marketing, Blogging, and More: The Best Ways to Make Money From Home and Achieve Financial Independence (Make Money Online Guide) Alex Oliver
    32. Shift Your Mindset: Enrich Your Life & Business
      Shift Your Mindset: Enrich Your Life & Business Kendal Netmaker
    33. How To Succeed
      How To Succeed Rosetta Dunigan
    34. SELF-MAKING TO RICHES: Becoming Rich from Nothing
      SELF-MAKING TO RICHES: Becoming Rich from Nothing Hemle Martin
    35. Extraordinary Groups: How Ordinary Teams Achieve Amazing Results
      Extraordinary Groups: How Ordinary Teams Achieve Amazing Results Geoffrey M. Bellman
    36. Targeting Tic Tok
      Targeting Tic Tok Blaze Knightly
    37. The BRRRR Method: 2 Books in 1: Buy, Rehab, Rent Houses, Refinance, Repeat & Long-Distance Real Estate Investing for Beginners. The Hacking Strategy to Achieve Financial Freedom and Become Dirty Rich
      The BRRRR Method: 2 Books in 1: Buy, Rehab, Rent Houses, Refinance, Repeat & Long-Distance Real Estate Investing for Beginners. The Hacking Strategy to Achieve Financial Freedom and Become Dirty Rich Brandon Phillips
    38. The Power of Strategy: How to Achieve Your Goals in Any Situation
      The Power of Strategy: How to Achieve Your Goals in Any Situation Sachin Naha
    39. Basic Soccer Drills for Kids: 150 Soccer Coaching and Training Drills, Tactics and Strategies to Improve Kids Soccer Skills and IQ
      Basic Soccer Drills for Kids: 150 Soccer Coaching and Training Drills, Tactics and Strategies to Improve Kids Soccer Skills and IQ Chest Dugger
    40. Overworked and Overwhelmed: The Mindfulness Alternative
      Overworked and Overwhelmed: The Mindfulness Alternative Scott Eblin
    41. Strive to Better Yourself: Accomplish Your Goals and Achieve Your Vision
      Strive to Better Yourself: Accomplish Your Goals and Achieve Your Vision Arnel Duvet
    42. Getting Ready to Win: How to Prepare for a Negotiation: What You Need to Do BEFORE a Negotiation Starts in Order to Get the Best Possible Deal
      Getting Ready to Win: How to Prepare for a Negotiation: What You Need to Do BEFORE a Negotiation Starts in Order to Get the Best Possible Deal Dr. Jim Anderson
    43. I Broke Out Of Prison: An inmate that has no other choice but to run...
      I Broke Out Of Prison: An inmate that has no other choice but to run... Raittia Rogers
    44. Adult Conversations
      Adult Conversations Robert D. Collins

    Vælg dit abonnement

    • Over 600.000 titler

    • Download og nyd titler offline

    • Eksklusive titler + Mofibo Originals

    • Børnevenligt miljø (Kids Mode)

    • Det er nemt at opsige når som helst

    Den mest populære

    Premium

    For dig som lytter og læser ofte.

    129 kr. /måned
    • 1 konto

    • 100 timer/måned

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Unlimited

    For dig som lytter og læser ubegrænset.

    149 kr. /måned
    • 1 konto

    • Ubegrænset adgang

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Family

    For dig som ønsker at dele historier med familien.

    Fra 179 kr. /måned
    • 2-6 konti

    • 100 timer/måned pr. konto

    • Fri lytning til podcasts

    • Kun 39 kr. pr. ekstra konto

    • Ingen binding

    2 konti

    179 kr. /måned
    Start tilbuddet

    Flex

    For dig som vil prøve Mofibo.

    89 kr. /måned
    • 1 konto

    • 20 timer/måned

    • Gem op til 100 ubrugte timer

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Prøv gratis