91: How to Listen When Someone Is Venting, with Mark Goulston

Mark Goulston: Real Influence

Check out Mark’s article on this same topic on the Harvard Business Review blog

Three three-step process that Mark recommended:

1. What are you most frustrated about? 2. What are you most angry about? 3. What are you really worried about?

Here are links to Mark’s books:

Real Influence: Persuade Without Pushing and Gain Without Giving In Just Listen

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Release date

Lydbog: 3. juni 2013