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Daniel Faggella

The AI in Financial Services is for non-technical financial services leaders looking to find AI opportunities, build an AI strategy, and deliver ROI.

Each week, Emerj AI Research team (and CEO Daniel Faggella) interview leaders from global financial services firms and unicorn AI startups to get to the heart of AI ROI - uncovering what’s working and what’s not working for FinServ leaders.

Visit our advertising page to learn more about reaching our executive audience of AI adopters in the world’s largest banking and insurance firms: https://emerj.com/advertise

AI in Financial Services Podcast

Navigating the complex world of AI hiring in financial services is no easy feat. In this debut episode, Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, joins host Matthew DeMello to explore the unique challenges financial services enterprises face when integrating AI talent. With the sector still in its early adoption phase, generative AI’s impact is evident, but leveraging these innovations requires addressing fundamental infrastructure and regulatory hurdles. Throughout the episode, Nirmal shares his insights into the practical applications of generative AI, from enhancing customer-facing operations to transforming back-office workflows. The conversation highlights the essential role of data governance, the impact of AI bias, and the transition smaller financial institutions must make to fully digitize and prepare their data foundations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Hiring in AI for Financial Services - with Nirmal Ranganathan of Rackspace

Today’s guest is Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology. Rackspace, headquartered in San Antonio, Texas, is a global cloud computing company with additional offices across North America, Europe, Asia, and Australia. It operates data centers in key locations including Amsterdam, London, Frankfurt, Hong Kong, and various cities in the United States. Nirmal returns to the show to explore the accelerating journey of AI adoption in financial services. Pulling from Rackspace’s recent AI survey, we discuss key findings: 86% of companies report tangible AI benefits, and 60% are transitioning from ideation to early implementation. However, as organizations race to integrate AI, many still face skills gaps, with a majority seeking talent in machine learning and software development. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Driving AI Growth in Financial Services - with Nirmal Ranganathan of Rackspace

Today’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward joins us on today’s program to talk about the biggest challenges in driving personal banking experiences, and what the landscape between legacy and fintech organizations might look like given the practicality of adopting large-scale generative AI use cases in different kinds of financial institutions. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Transforming Personal Banking with AI - with Edward Maslaveckas of Bud Financial

Today’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward returns to the program to talk about use cases across financial services that are going to transform the personal banking space, from back-office services to customer-facing applications. Throughout the episode, Edward talks about what will come easiest to born-digital fintech startups before they will eventually need to gain the trust and proximity to retail banking customers that legacy organizations have. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Use Cases Driving Personal Banking Transformation with AI - with Edward Maslaveckas of Bud Financial

Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt joins us on today’s program to explore how AI is revolutionizing personal insurance and home refinancing. In the process, Matt shares insights into the current trends and challenges facing insurance leaders, the role of AI in enhancing customer experience, and how data-driven strategies are helping small and mid-sized businesses streamline operations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

The Role of AI in Insurance Efficiency and Customer Engagement - with Matt Marolda of Acrisure

Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore the impact of AI on industry practices, from streamlining workflows to automating customer interactions and enhancing decision-making with predictive analytics. Our discussion examines how AI can process data more efficiently, identifying patterns in customer behavior and refining risk assessments. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure

The Emerj team discusses insights from our AI in Banking Vendor Scorecard and Capability Map report. Which banking functions are banks eager to automate with AI? Which functions are sucking up all of the venture capital funding? Which AI capabilities are all hype? Emerj CEO Daniel Faggella and lead analyst Raghav Bharadwaj break down what our data tells us about the future of artificial intelligence in banking in this episode of the AI in Banking Podcast.

Analyst Deep Dive: The Future of AI in Banking - With Daniel Faggella and Raghav Bharadwaj

Customer experience is what wins, according to Lee Smallwood, COO Markets and Securities Services at Citi. In this episode of the AI in Banking Podcast, we speak with Smallwood about how fintech companies are already using AI to improve the customer experience and how banks will likely have trouble competing with them on that front. 
 
Smallwood, however, also talks about how banks can leverage their existing assets to retain market share in functions in which fintech companies don’t have the resources to compete, such as asset management. Learn what banks should be thinking about when it comes to developing winning AI strategies to compete with fintech startups.

Banks vs Fintechs: The Battle for Customer Experience - With Lee Smallwood

Banks have several challenges to AI adoption. One of them is their legacy IT and data infrastructures which aren’t built or organized for machine learning. Nishant Chandra, PhD, Senior Director of Data Products at Visa, outlines how banks can transition their legacy systems to systems ready for AI.
 
Chandra discusses the importance of leadership teams in cultivating a company culture necessary for adopting AI with any success, and he gives examples of times when he’s seen old systems hold a company back from adopting AI and when he’s seen leadership do the same.
 
Discover how banks can overcome some of the pitfalls to AI adoption in this episode of the AI in Banking Podcast.

How Banking Leaders Can Overcome the Challenges to AI Adoption - With Nishant Chandra

According to Sergey Gribov, Partner at Flint Capital, “banks are the ultimate commodity.” Fintech startups can offer banking services with leaner teams and better customer experiences using artificial intelligence. But banks need to differentiate themselves somehow from not just fintech companies, but other banks, especially as they decide which banking functions they want to focus on in the coming decade. Banks will almost certainly become leaner operations to stay in business, and they’ll need to make strategic decisions that direct their future. 
 
In this episode of the AI in Banking podcast, Gribov offers a frank picture of the banking landscape in the coming years and how banks will need to respond to it.

Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure

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