Classic 07: Billionaire Tony Hsieh's Book - Delivering Happiness

IN THIS EPISODE, YOU'LL LEARN:

19:06 - How to make customer service your corporate vision and strategy.

21:08 - How to make your corporate culture your competitive advantage.

27:39 - Why your organization should write a culture book.

42:17 - How a CEO can fire his board of directors.

48:04 - The 4 factors to sustainable happiness.

*Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences.

BOOKS AND RESOURCES

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Tony Hsieh’s book: Delivering Happiness – Read reviews of this book,

Read our free executive summary of the book, Delivering Happiness.

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