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Lyt når som helst, hvor som helst 

Frances Frei is a Harvard Business professor. Anne Morriss is a CEO and best-selling author. Anne and Frances are two of the top leadership coaches in the world. Oh, did we mention they're also married to each other? Together, Anne and Frances move fast and fix stuff by talking to guest callers about their workplace issues and solving their problems – in 30 minutes or less. Both listeners and guests will receive actionable insights to create meaningful change in the workplace. From CEOs to nurses, the restaurant world to Silicon Valley, Frances and Anne have a plan for anyone hoping to improve their their workplace. 

Follow Anne on Instagram @annemorriss and on LinkedIn @anne-morriss. Follow Frances on Instagram @francesxfrei and on LinkedIn @francesfrei

If you want to be on Fixable, call our hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem, or email us at fixable@ted.com.

 Hosted on Acast. See acast.com/privacy for more information.

Fixable

Cold Call is hosted by Harvard Business School Chief Marketing and Communications Officer Brian Kelly. From the history of Hershey to today's biggest AI case studies, Cold Call breaks down the decisions, tradeoffs, and leadership lessons behind some of the most fascinating organizations.

In today’s episode, you’ll hear from Fixable co-host and HBS professor Frances Frei, and the former co-founder of Kayak and current co-founder and CEO of Boston Venture Studio Paul English. Their conversation explores how English brings new innovations to market. Together they break down the difference between a good idea and a bad one, explain why it’s so important to take a systematic approach to developing new ideas, and explore how English’s creative process dovetails with Frei’s “move fast and fix things” strategy.

To listen to more episodes, follow Cold Call on Apple Podcasts, Spotify, or wherever you get podcasts. 

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to Bring Good Ideas to Life: The Paul English Story | from Cold Call

A great coach can be a powerful ally when it comes to solving problems at work and in life—and the good news is, anyone can learn to become one. In this Toolkit segment, Anne is the one in the hot seat as Frances interviews her about her work as a coach and the key components of a high-value coaching session. They dig into the importance of reflection, embracing discomfort, and recognizing behavioral patterns, and answer a few questions from listeners about how to coach their teammates more effectively. 

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

Toolkit: Coach Like a Pro

The act of reflection at work has many names—debrief, post-mortem, after-action review—but no matter what you call it, it’s a wildly powerful tool for making teams better. But are you getting the most out of it? Robert Teschner (whose call sign in the Air Force was “Cujo”) is a former fighter pilot and commander who flew some of the world's most advanced fighter jets before becoming an instructor at the Weapons School. In the Air Force, figuring out what went right and wrong can be a matter of life and death. Today, Cujo teaches business leaders how to bring the awareness, accountability, and rigor of military debriefs to their own teams. Anne and Frances sit down with Cujo to discuss how to conduct a successful debrief, where debriefs can go wrong, and how to get to the root cause of a problem. They also explore the importance of vulnerability and non-judgement when it comes to creating a psychologically safe space for reflection and learning.

Featured guest

 • Follow Robert Cujo Teschner on 
Instagram • , 
LinkedIn • , and at 
https://cujoteschner.com/ • Buy 
Debrief to Win

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to learn from your mistakes with Robert “Cujo” Teschner

During the pandemic, Anthony Klotz predicted the “Great Resignation”: a mass exodus of unhappy workers leaving their jobs after COVID epiphanies. Now, he’s seeing a different pattern begin to emerge as people opt to hunker down in their current jobs until they can find a better option. Anthony is an organizational psychologist and professor at the London School of Management. His recent book, Jolted: Why We Quit, When to Stay, and Why It Matters, explores how we make decisions in our jobs and careers. In this episode, he joins Anne and Frances to weigh in on the patterns developing right now in the world of quitting, offer practical advice for how to make measured decisions in a fickle job market, and explain the phenomenon he calls “jolts,” when a person experiences something that causes them to suddenly reevaluate their position. Together, they also work through a listener’s dilemma as she navigates a relationship with collaborators who mistrust each other, and offer tips for leaders who suspect a member of their team may be considering quitting.

Featured guest

 • Follow Anthony Klotz on 
LinkedIn • and at 
anthonyklotz.com/ • Buy 
Jolted: Why We Quit, When to Stay, and Why it Matters

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to quit (and why it matters) with Anthony Klotz

Why is it so fun to watch your team win in the World Cup or to be a Knicks fan as they finally get an NBA championship? There’s a collective joy in sports that can also be found in art, theater, and comedy. In this episode of How to Be a Better Human with Maxwell Pearce, Chris talks to him about his accomplishments as a mixed media artist and a Harlem Globetrotter. Maxwell integrates playfulness into his art and in sports—whether it’s using shoelaces as texture in his artwork or training his body to perform a basketball trick shot. Maxwell shares how play is the secret ingredient in his career and how changing the way he thinks about the rules and mistakes allows him to have more fun and more successes. 

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How play is the secret to success at work with Maxwell Pearce | from How to Be a Better Human

As an editor at Fortune, Nick Lichtenberg made a big stir in the world of journalism and beyond when he revealed that he used AI to help publish over 600 articles this year.His expansive use of this new tech to research, edit, and draft many of his stories has sparked fierce debate both inside and outside the media industry. In this episode, Nick joins Anne and Frances to break down his approach to AI, and make the case for why AI can’t replace your job, but it can make you better at it. He also shares his theory that AI tools benefit just as much from positive reinforcement as people do, and offers practical advice for how to make the most of them without sacrificing human judgment.

Featured guest

 • Follow Nick Lichtenberg on 
LinkedIn • and at 
fortune.com/author/nick-lichtenberg/

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to get the most out of AI with Nick Lichtenberg

When change is constant, strong leadership keeps teams grounded and ready for what’s next. Dara Treseder, chief marketing and commercial officer at the tech company Autodesk, has helped lead her organization through this fast-moving moment with clarity and optimism. In this episode, Anne and Frances talk with Dara about her approach to AI and the future of work, and how she helps her team embrace uncertainty with confidence. Dara also shares advice on cultivating advocates early in your career and reflects on a lesson from her mother about the power of persistence.

Featured guest

 • Follow Dara Treseder on 
Instagram • , 
LinkedIn • , and at 
https://daratreseder.com/

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to manage in times of uncertainty with Dara Treseder

In this era of profound change, uncertainty creates not only strategic challenges at work, but emotional ones, too. Ethan Kross is a psychology professor at the University of Michigan’s Ross School of Business whose research explores how people can better manage their thoughts, feelings, and behaviors. In this episode, Ethan joins Anne and Frances to debunk common misconceptions about managing emotions and shares practical tools for navigating stress more skillfully. He also offers advice for leaders coaching their teams through emotionally charged moments, and helps Frances reframe a conflict with her mother. 

Featured guest

 • Follow Ethan Kross on 
Instagram • , 
LinkedIn • , and at 
https://www.ethankross.com/ • Buy 
Shift: Managing Your Emotions—So They Don't Manage You

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to handle big feelings at work with Ethan Kross

Constraints often feel frustrating and limiting — but they can also create the friction that sparks creative breakthroughs, reveals better solutions, and leads to more thoughtful decisionmaking. In this episode, Anne and Frances are joined by David Epstein, an investigative reporter and bestselling author of the new book Inside the Box: How Constraints Make Us Better. They discuss why limits are powerful tools for clarity and innovation, examining case studies of companies that used constraints to accelerate their success (and others that struggled after removing them). They also explore the constraints-based strategies elite athletes use in their training routines.

Featured guest

 • Follow David Epstein on 
Instagram • , 
LinkedIn • , 
Facebook • , and at 
davidepstein.com/ • Buy 
Inside the Box: How Constraints Make Us Better • Subscribe to David's substack 
Range Widely

Connect with the team

 • Follow Anne on 
Instagram • and 
LinkedIn • 
 • Follow Frances on 
Instagram • and 
LinkedIn • Watch Fixable videos on 
youtube.com/@TEDPodsVisit Anne and Frances’ website • Have a question you want Anne and Frances to solve? Email the team at 
fixable@ted.com • or leave a voicemail at 234-349-2253
 • Follow TED on 
X • , 
Instagram • , 
Facebook • , 
LinkedIn • , and 
TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

The power of constraints (w/ Master Fixer David Epstein)

Can a five-minute walk change how you feel all day? Exercise scientist Keith Diaz shows how your body is built for the kind of movement that modern life has quietly erased — and suggests something refreshingly doable: making time for small doses of movement sprinkled throughout the day, as a way to boost your brain and body. And stick around after his talk for a deep dive conversation with our guest host for the week, author and podcaster Manoush Zomorodi, into the ideas he shared on stage and beyond.

This is episode one of a seven-part series airing this week on TED Talks Daily, where Manoush — and the seven speakers she curated for TED2026 — explore how you can live a healthier life in our high-tech era.

To hear more from Manoush, listen to TED Radio Hour wherever you get your podcasts. Check out her new book, Body Electric, to learn more about the hidden health costs of the digital age.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

What sitting all day does to your brain and body | Keith Diaz | Your Body on Tech

Establishing trust with customers and constituents is the cornerstone of a healthy organization—but frontline teams must learn how to do it. In this episode, Anne and Frances help a concerned caller who worries that her team isn’t handling the public’s concerns with enough empathy.​​ Together, they brainstorm actionable ways to improve her team’s trust-building skills by celebrating wins, leaning on each other to solve problems, and using the tried-and-true “trust triangle” framework to better understand the costs of their communication patterns. 

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

 Hosted on Acast. See acast.com/privacy for more information.

How to help your team build trust

Lyt når som helst, hvor som helst

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