Prøvelyt
Transform Customer Experience: How to achieve customer success and create exceptional CX - Isabella Villani

Transform Customer Experience: How to achieve customer success and create exceptional CX

Transform Customer Experience: How to achieve customer success and create exceptional CX

3.33 3 5 Forfatter: Isabella Villani Oplæser: Jonathan Yen
Findes som lydbog.
Your customers are your future. Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
Sprog: Engelsk Kategori: Økonomi & Business Oversætter:

Mere info om lydbogen:

Forlag: Gildan Media
Udgivet: 2019-04-09
Længde: 9T 4M
ISBN: 9781469072722
Kommentarer

Stream på farten

Lyt og læs, hvor og når det passer dig - med Mofibo har du altid dit helt eget bibliotek i lommen. Start din gratis prøveperiode i dag.
Prøv gratis i 14 dage