The Promised Miles: How Airlines Made Billions from Miles They Said Were Your Reward

Eleanor Vance is eighty-four years old. She has maintained her dead husband's frequent flyer account for twenty-six years, paying fees, making small redemptions, keeping the promise alive. Harold saved those miles for Paris. He died before they could go. Every time she calls the airline, they tell her the same thing: The miles have no cash value. They cannot be transferred. We're sorry for your loss. She believed them. Until a data analyst named Keisha Williams discovered what the airlines told Wall Street during COVID — that those "worthless" miles were worth $26 billion. More than the planes. More than the gates. More than the airlines themselves. Now Eleanor is sitting at a witness table in the Rayburn House Office Building, facing television cameras and a room full of strangers, about to say her husband's name into a microphone. Beside her: a whistleblower who just ended her career. A points broker who made his living in the gap between promise and reality. A federal employee who gamed the system and couldn't stay silent. A daughter who started this fight with a single letter. Across the room: an industry that spent decades telling customers one thing while telling investors another. The cameras are rolling. The hearing is about to begin. In a few minutes, the whole country will hear what the airlines never wanted them to know. Every major claim in this novel is documented. The SEC filings are real. The COVID financing is real. The $26 billion valuations are real. Only the names have been changed.

© 2026 Publication Consultants (E-bog): 9781637472033

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E-bog: 15. marts 2026