Lyt når som helst, hvor som helst

Nyd den ubegrænsede adgang til tusindvis af spændende e- og lydbøger - helt gratis

  • Lyt og læs så meget du har lyst til
  • Opdag et kæmpe bibliotek fyldt med fortællinger
  • Eksklusive titler + Mofibo Originals
  • Opsig når som helst
Start tilbuddet
DK - Details page - Device banner - 894x1036

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd Edition

Længde
5T 55M
Sprog
Engelsk
Format
Kategori

Fakta

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken.

With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.

© 2024 Ascent Audio (Lydbog): 9781663730923

Release date

Lydbog: 26. november 2024

Tags

    Andre kan også lide...

    1. Uptime for Executives: Achieving and Sustaining High Performance James V. Reyes-Picknell
    2. Grieving Northern Italians Mount Campaign To Investigate Officials’ Pandemic Response PBS NewsHour
    3. Today's Authors Series, Ari Weinzweig, Founder of Zingerman's: Ari Weinzweig, Founder of Zingerman's Ari Weinzweig
    4. Wealth Made Effortless Today: "Unlock financial freedom! Experience potent audio lessons crafted for seamless wealth creation today!" Caius Holloway
    5. Side B: Remix Your Leadership Style Paula S. White
    6. 100 Quotes About Challenge And Opportunity That Will Transform Your Life: Embracing Wisdom Through The Ages The Quotes Library
    7. A Collection Of General Accounting For Decision Making Discussions Trevor Clinger
    8. Make Your Mark: Step-by-Step Strategies to Build Your Reputation and Influence Ronald Warner
    9. Broke to Boss: Launching Your Dream Business without a Dime J Emanuel
    10. The Art and Commerce of Visual Storytelling: Master the Business Skills Needed to Thrive in Photography and Videography Industries Virversity Online Courses
    11. SAT Success: Unlock Instant Mastery with Proven Strategies: "Unlock SAT success! Access captivating audio lessons filled with proven strategies for effortless mastery." Ronan Buxted
    12. DREAM BIG: Unlock Wealth and Live Life to the Fullest: "Transform your life! Access captivating audio lessons to ignite your journey to wealth and fulfillment!" Alaric Vesper
    13. The Innovation Blueprint: A Comprehensive Guide to Building, Launching, and Profiting from New Ideas J Emanuel
    14. The Ultimate Google Ads Guide for Orthodontists Dr. Tyler Coles
    15. Our Personal Invitation to Heal American’s Racial Karma Larry Ward, Ph.D.
    16. Transform Your Empire: Secrets to Building Extraordinary Wealth: "Unlock your wealth-building potential! Dive into transformative audio lessons for extraordinary financial success." Jorvan Greystone
    17. Transformative Keys to Wealth: Empower Your Financial Independence: "Unlock your financial freedom with dynamic audio lessons that transform your journey to wealth and independence!" Gauge Cartwright
    18. Raising Financial Literate Children: Tips And Strategies NGENE EMMANUEL
    19. The Wealth Unearthed: "Unlock your financial potential! Discover dynamic audio lessons to master The Wealth Unearthed and boost your success!" Kellan Ashwood
    20. The Ultimate Treatment Coordinator Guide For Orthodontists Dr. Tyler Coles
    21. Love And Money: Navigating Financial Differences In Relationships NGENE EMMANUEL
    22. Understanding and Improving your Credit Score: Tips and Tricks for Better Credit Benjamin Foster
    23. 7 Catholic Treasures: Understanding the Deuterocanonical Books of the Catholic Bible Dorothy Jonaitis
    24. GRE Secrets Uncovered for Effortless Success: "Unlock GRE Secrets! Dive into dynamic audio lessons crafted for unbeatable test success." Dexin Merriweather
    25. The Spirit of the Church of God in Christ Nicole A. Jones
    26. Ministerial Ethics Dag Heward-Mills
    27. Emotional Power: Unleash Your Potential: "Unlock your best self! Experience captivating audio lessons tailored to unleash your emotional power and drive success!" Cyrus Pendleton
    28. Talking Robots Play Part in Therapeutic Treatment PBS NewsHour
    29. Church Growth: ...It is possible Dag Heward-Mills
    30. The Sign Laura Wrang
    31. Crack the Code to Ageless Living: Secrets for a Vibrant Future: "Elevate your journey to ageless living with dynamic audio lessons for a brighter, vibrant life!" Sullivan Grimsby
    32. PMP Secrets to Effortlessly Succeed in Projects: "Master project management effortlessly with our dynamic audio lessons crafted for exam success and career growth!" Alden Vexley
    33. A Crocodile Tale Laura Goering
    34. The F-Word: Reconsidering Faith Elizabeth Mattis Namgyel
    35. I Am Honest Katie Peters

    Vælg dit abonnement

    • Over 600.000 titler

    • Download og nyd titler offline

    • Eksklusive titler + Mofibo Originals

    • Børnevenligt miljø (Kids Mode)

    • Det er nemt at opsige når som helst

    Flex

    For dig som vil prøve Mofibo.

    89 kr. /måned
    • 1 konto

    • 20 timer/måned

    • Gem op til 100 ubrugte timer

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Prøv gratis
    Den mest populære

    Premium

    For dig som lytter og læser ofte.

    129 kr. /måned
    • 1 konto

    • 100 timer/måned

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Unlimited

    For dig som lytter og læser ubegrænset.

    149 kr. /måned
    • 1 konto

    • Ubegrænset adgang

    • Eksklusivt indhold hver uge

    • Fri lytning til podcasts

    • Ingen binding

    Start tilbuddet

    Family

    For dig som ønsker at dele historier med familien.

    Fra 179 kr. /måned
    • 2-6 konti

    • 100 timer/måned pr. konto

    • Fri lytning til podcasts

    • Kun 39 kr. pr. ekstra konto

    • Ingen binding

    2 konti

    179 kr. /måned
    Prøv gratis