Service Profit Chain A Complete Guide - 2021 Edition

Can you use your employees to help determine the zone of tolerance for service dimensions?

Has the markets profitability grown, declined or levelled off over the past five years?

How are you attempting to preserve the history of your organization as companies merge?

How do you feel about communication within the group (transparency and information flows)?

If you were a staff member, what actions could you take to best support your organization?

Is there a large enough target market to support your product/service & generate a profit?

What are the most important relationships in your organizations service profit chain?

What if top service providers are different in ways that can not be taught or supported?

What methodology is used to calculate interest (simple maturity, yield to maturity, etc.)?

When is the last time you had to introduce a new idea or procedure to people on this job?

This Service Profit Chain Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Profit Chain challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Profit Chain investments work better.

This Service Profit Chain All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Service Profit Chain Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Profit Chain maturity, this Self-Assessment will help you identify areas in which Service Profit Chain improvements can be made.

In using the questions you will be better able to:

Diagnose Service Profit Chain projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Service Profit Chain and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Service Profit Chain Scorecard, enabling you to develop a clear picture of which Service Profit Chain areas need attention.

Your purchase includes access to the Service Profit Chain self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (E-bog): 9781867490340

Release date

E-bog: 21. november 2020