Service Excellence A Complete Guide - 2021 Edition

Do you have it all – service excellence, productivity and profitability?

Does your training support internal and external customer service excellence?

How do you deliver service excellence consistently across all channels, including contact centres?

How does the customer determine whether you have provided exceptional customer service?

How well do your vision, values and aims promote economic, social and cultural diversity?

How will service excellence be communicated throughout your department?

What are some things that you can do to provide service excellence to your diverse customers?

What does it take to implement Customer Service Excellence successfully?

What is the prevailing corporate culture regarding customer service excellence?

Why does it make sense for all companies to embrace service excellence?

This Service Excellence Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Excellence challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Excellence investments work better.

This Service Excellence All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Service Excellence Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Excellence maturity, this Self-Assessment will help you identify areas in which Service Excellence improvements can be made.

In using the questions you will be better able to:

Diagnose Service Excellence projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Service Excellence and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Service Excellence Scorecard, enabling you to develop a clear picture of which Service Excellence areas need attention.

Your purchase includes access to the Service Excellence self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (E-bog): 9781867491439

Release date

E-bog: 27. november 2020